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Package Frequencies Screen

Last Updated: Fri Mar 11 2022

Package Frequencies are configured in Setup / Product Catalog / Package / Packages

Overview

Package frequencies allow you to configure packages with as many billing frequencies as you require (monthly, quarterly, annually, etc.). Package frequencies are where recurring, transition, one time and tiered prices are set on services configured on the package. Usage bucket allotments are also configured at the package frequency level for buckets attached to services. Package frequencies use package settings to allow you to quickly create multiple billing frequencies for the package with differing prices (e.g. a monthly recurring service can charge a different amount than the same service setup on an annual package frequency).

Important: Changing prices on package frequencies can impact the prices that are charged for services on existing account packages. Service prices are determined first by checking for a modified price set on a service in an account package. If a custom service price is not set directly on the account package then the system will then look for a price plan on the account with an alternate price set for the service. Finally, if no price plan override was found the price is determined by the value set on the package frequency in the product catalog.

Prerequisites

  • Services need to be configured before package frequencies can be setup

  • Service statuses need to be setup to configure recurring charges on services for each billable status

  • Service transitions need to be setup if you wish to configure charges based on transitioning from one status to another (e.g. an activation fee when going from a pre-active status to an active)

  • Currencies need to be setup in order to define the currencies that package frequencies can bill in and to configure service charges in each enabled currency

  • Rate plans are required if you want to specify rates at the package frequency level (rates for usage based services in the package frequency to use)

  • Package contracts are required if you need to attach a contract to a package frequency (e.g. an annual contract on a package with an annual package frequency)

  • Counting rules are required if you wish to setup bracketed tiered pricing on services (more information on bracketed and progressive tiering is found below in this document)

Packages Panel

The Packages panel on the left of this screen allows you to select package frequencies to view and edit on the Edit Package Frequency panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.

Actions

Icon

Description

Deletes the selected package frequency if not in use

Adds a new package (disabled when a package frequency is selected)

Edit Package Frequency Panel

The information in this panel reflects the currently selected Package frequency. From here you can modify package frequency details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

Package Frequency Fields and Options:

  • Name: a unique name for the package frequency. Typically, this name is a combination of the package name and the frequency, e.g. 'Global Cellular Annual' or 'Hosted Phone Monthly'

  • SKU: a code used to identify the product (a package with a particular frequency in this case). Typically, this code is used for internal purposes

  • Active: the state of the package frequency. If active then the package frequency can be selected when adding the package to an account, if inactive the package frequency cannot be chosen. The Active option will be disabled if no currencies have been enabled on the package frequency

  • Bill Frequency: how often the package frequency will bill recurring service charges

  • Contract: permits you to configure a package contract on the package frequency

  • Rate Plan: this option will appear when usage based services are setup on the package. This field allows you to specify a rate plan for services in the package frequency to use. Rate plans determine the rates applicable when billing usage. For more information see the rate plan screen help

  • Tiering: enables the ability to configure price tiers based on the number of units purchased. Tiered pricing can be configured as bracket pricing or progressive pricing

    • Bracket pricing means the charge is applied based upon the tier that the total number of purchased units reaches. For example, if less than ten services are purchased the price is $100 per service, if ten or more services are purchased the price is $90 per service. Bracket pricing uses counting rules to adjust prices based on the number of packages or services on an account and the status that the packages/services are in (e.g. only count ‘active’ services and apply price discounts at 10 units, 20 units, etc.)

    • Progressive pricing means that prices specified on each tier are applied to the service that falls within each tier. For example, the first nine services purchased are charged at $100 per service, the tenth service and beyond is charged at $90, and so on based on the number of tiers you configure. Progressive tiers only count account-services and do not utilize counting rules. Progressive pricing can be configured on prepaid packages, global add-on packages, recurring and non-recurring service charges. The number of account-services is calculated based on how many of that particular service is active across all account-packages on the account. Cancelled account-services are not counted

  • Counting Rule: allows you to type in the name of a configured counting rule and select it as the rule to use for bracketed tiered pricing. Counting rules provide a way of counting packages or services on an account in order to apply tiered pricing to service charges based on the total count. The package frequency will also need to be specified on the counting rule after you have setup the frequency. See the counting rules screen help for more information

  • Billing Activation Service: indicates if a billing activation service has been configured on the parent package. This field is auto-populated by the system and read-only. Billing activation services trigger billing for packages when a certain amount of time or usage has been reached. See the services screen help for more information

Recurring tab

This tab is where you setup charges for the services that were configured on the package. You can charge different recurring prices based on the service status (e.g. charge one price when the service is in a pre-active status and another when the service is active).

For steps on how to setup recurring charges see the Configuring Recurring Charges guide in this article.

For an example configuration on setting up recurring charges see the Package with Recurring and One Time Charges Configuration Example.

Transition tab

This tab allows you to setup transition charges when service statuses are changed. E.g. if you have a service transition called 'activation' you can configure a charge (activation fee, installation fee, etc.) to be applied when the service transition occurs (e.g. the service goes from [New] to active, or pre-active to active, depending on how you configured your 'activation' service transition).

For steps on how to setup recurring charges see the Configuring Transitions Charges guide in this article.

For an example configuration on setting up a transition and a sample transition charge see the Service Transitions Configuration Example.

One Time tab

This tab allows you to setup charges that will only be applied once. After the package is first billed these charges will not occur again regardless of status changes to the package or services within it.

For steps on how to setup one time charges see the Configuring One Time Charges guide in this article.

For an example configuration on setting up recurring charges see the Package with Recurring and One Time Charges Configuration Example.

Counting Rule tab

This tab will only appear if the package frequency has been setup for tiered pricing with a counting rule. The configuration of the counting rule set on the package frequency will be displayed here. The configuration details will indicate what entity is being counted (packages or services), which particular packages/services are being counted under the rule and the package/service status that is applicable to the counting rule (e.g. count only ‘billable’ status packages/services).

Custom Fields tab

This tab will display any custom fields that have been setup with an 'Entity' value of 'Package Frequency'. Custom fields are used to capture/provide additional data and for package frequencies typically this data is used for internal/back-end purposes. To allow or require users to enter data when adding packages to accounts you would setup custom fields with an 'Entity' value of 'Account Package'. See the custom field help for more information.


Guides

Configuring Recurring Charges

Configuring Non-Tiered Pricing

  1. Under the Packages heading on the left select the package frequency you wish to configure or click the (emoji) button next to the package name to create a new package frequency

  2. Under the Edit Package Frequency heading click on the Recurring tab and the recurring services configured on the package will be listed. Note: If this tab is not present it means you did not add a recurring service to the package

  3. The recurring price per service status will be displayed for the current currency selected. Click the checkbox next to the currency abbreviation to enable each currency that you wish to sell the selected package frequency in. To switch currencies, click on the currency abbreviation (e.g. ‘USD’) to select that currency so that pricing can be defined for it

  4. For each enabled currency on the package frequency populate the state based pricing desired in the Amount fields. If the amount is left empty for a particular status then no recurring charges will apply for the service while it is in that particular status (note: usage and other configured charges will still apply)

  5. Click Save when you want to commit the changes made on the Recurring tab

Configuring Tiered Pricing

Note: if you wish to configured bracketed tiered pricing on services you will need to setup a counting rule.

  1. Under the Packages heading on the left select the package frequency you wish to configure or click the (emoji) button next to the package name to create a new package frequency

  2. Under the Edit Package Frequency heading on the right locate the Recurring tab and the services configured on the package will be listed

  3. The recurring price per service status will be displayed for the current currency selected. Click the checkbox next to the currency abbreviation to enable each currency that you wish to sell the selected package frequency in. To switch currencies, click on the currency abbreviation (e.g. ‘USD’) to select that currency so that pricing can be defined for it

  4. To configure bracketed tiered pricing across statuses:

    1. Select a Counting Rule by typing in the rule name

    2. The Counting Rule tab will appear. Review the tab to ensure you are counting the desired services/packages and desired statuses

    3. To configure recurring price tiers, click on the Recurring tab and to the right of the service name click the (emoji) icon

    4. On the right of the modal specify the charges per status for the first tier

    5. Set an End value on the first tier to define its size and create the second tier

    6. Click on the second tier to set pricing for it per status

    7. Repeat the process to add as many tiers and prices as you require, leaving the final tier open ended

    8. Click Add to save the tiers and pricing

    9. If the package frequency contains non-recurring charges you can click on the One Time tab to configure tiers on one time charges

    10. Click on the (emoji) icon next to the one time charge you wish to configure tiering on

    11. Set an End value to define when the first tier ends

    12. Define the price for the one time service while in the 1st tier in the Amount field

    13. Click to select and highlight the 2nd tier. Specify the price for the tier

    14. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

    15. Click Update when finished

  5. To configure bracketed tiered pricing per status or progressive tiered pricing:

    1. Click on the (emoji) icon next to the service status you wish to configure pricing on and the Edit Tiered Charges modal will load

    2. Set an End value to define when the first tier ends

    3. Define the price for the service while in the 1st tier in the Amount field

    4. Click to select and highlight the 2nd tier. Specify the price for the tier

    5. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

    6. Click Update when finished

    7. If the package frequency contains non-recurring charges you can click on the One Time tab to configure tiers on one time charges

    8. Click on the (emoji) icon next to the one time charge you wish to configure tiering on

    9. Set an End value to define when the first tier ends

    10. Define the price for the one time service while in the 1st tier in the Amount field

    11. Click to select and highlight the 2nd tier. Specify the price for the tier

    12. Continue to add End values and pricing until all of the desired tiers and pricing per tier is defined

    13. Click Update when finished

  6. Repeat the tier configuration for each service status and each enabled currency on the package frequency that you wish to configure pricing on. Note: if you don’t desire all services/service statues to have tiered pricing simply configure a single tier on those service statuses to define a static price

  7. Configure tiered pricing on non-recurring charges on the One Time tab if desired. Information on configuring one time charges can be found in the Configuring One Time Charges guide below

  8. Click Save when you want to commit the changes made on the Recurring tab


Configuring Transition Charges

Note: you must have a service configured with a base type of ‘fee’ in order to configure transition charges. The transition charge needs to be associated with a fee service.

  1. Under the Packages heading on the left select the package frequency you wish to configure or click the (emoji) button next to the package name to create a new package frequency

  2. Under the Edit Package Frequency heading on the right click on the Transition tab

  3. To the right select the currency you wish to configure transition charges for. Note: you are not required to add the fees to each currency enabled on the package frequency, if you wish to add transition fees for specific currencies only you may do so

  4. To add a transition charge, click on the (emoji) icon displayed to the right of the Custom Fields tab

  5. On the Add Transition modal that appears populate the following details:

    • Service: the service within the package that the transition charge applies to

    • Service Transition: the service transition that is taking place (e.g. ‘activation’ if the transition charge you are applying is for activating a service)

    • Charge Service: the service that the charge will be applied to (only services with a service type base type value of 'Fee' will appear in this list)

    • Amount: the transition charge amount. Depending on the service selected in the prior field this value may or may not be taxed (i.e. you can select a service configured to be tax exempt if you don't want the transition fee to be taxed)

    • Penalty Charge: an optional charge that can be applied if the transition does not occur within a given grace period. The penalty is applied when the service specified has remained in its current state for longer than the time specified on the penalty charge. For example, if the penalty charge for a reactivation transition is set to a threshold of 1 Month, then the service specified on the transition charge cannot reside in its suspended state for more than one month or the penalty fee will apply when billing occurs

  6. Click the Add button to add the transition charge

  7. Configure additional transition charges for the same currency or other currencies on the package frequency if desired

  8. Click Save and the transition charges configured will be added to the package frequency


Configuring One Time Charges

  1. Under the Packages heading on the left select the package frequency you wish to configure or click the (emoji) button next to the package name to create a new package frequency

  2. Under the Edit Package Frequency heading on the right click on the One Time tab

  3. To the right enable the currencies you wish to configure one time charges for. Note: you are not required to add the fees to each currency enabled on the package frequency, if you wish to add one time fees for specific currencies only you may do so

  4. Click in the Services field at the bottom of the tab to select the service you want to add a one time charge for and then click the +Add button. Note: only the services on the package which are configured as ‘non-recurring charge’ service types will appear in this list

  5. Set a price on the one time charge. If you have setup tiering on the package frequency then you can click the (emoji) icon to the right of the tier price to configure tiered pricing (e.g. a one time installation fee charge of $100 for the first installation, then a $75 fee for each installation charge applied to the account after the first). For progressive tiered pricing the number of account-services is calculated based on how many of that particular service is active across all account-packages, not merely how many of the one time charges are applied to the particular account-package where the tiered pricing has been setup)

  6. Configure additional one time charges for the same currency or other currencies on the package frequency if desired

  7. Click Save and the one time charges configured will be added to the package frequency


Deleting/Deactivating Package Frequencies

Note: Package frequencies that are added as packages on accounts (account packages) are in use and cannot be deleted. However, you can deactivate a package frequency by unchecking the 'Active' checkbox in the Edit Package Frequency panel. Deactivating a package frequency that is in use will not impact existing accounts, the deactivated package frequency will simply not be available when adding packages to accounts going forward.

  1. Select the package frequency you wish to delete in the list on the left under the Packages heading

  2. On the left under the Packages heading click the (emoji) icon

  3. On the confirmation dialog click Yes to confirm that the selected package frequency should be deleted