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Service Types

Last Updated: Apr 21, 2021

Service Types are configured in Setup / Product Catalog / Service / Service Types

Overview

Service types provide a means to categorize services within the system for reporting and other purposes. For instance, service types could be setup to classify services as ‘Data’, ‘Voice’, ‘Fee’, ‘Device’, or could be setup to be more granular depending on how you wish to classify and report on the services that have been sold.

Service Types are setup with a ‘Base Type’ which determines where services of the specific type can be configured in the system. For instance, if a service has a base type of ‘Fee’ it will only be configurable on screens where fees are configured (early contract termination fees, contract commitment fees, etc.). Conversely, a service with a base type of ‘Non-recurring’ would not be configurable/shown in a list of services when setting up recurring charges on a package.

Prerequisites

Service types can be setup in the system immediately, there are no prerequisite configuration steps.

The Service Types Panel

The Service Types panel on the left of this screen allows you to select existing service types to view and edit on the Edit Service Type Panel to the right. Actions are also available which are shown as icons on the left above the Filter text box. Available actions are detailed below.

Actions

Icon

Description

Deletes the selected service type. If this action is greyed out it indicates that the service type is configured on a system entity and cannot be deleted

Adds a new service type

Service Types List

The Service Types panel on the left of the screen shows the current service types that have been setup.

When you select a service type in the list additional details will be displayed on the Edit Service Type Panel to the right. These details are explained below.

The Edit Service Type Panel

The information in this panel reflects the currently selected service type. From here you can change service type details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

Service Type Fields:

  • Name: a descriptive name for the type, e.g. 'data service'

  • Base Type: a means of classifying the service type which can be useful for reporting purposes and also determines where the service can be configured in the system

    • Recurring Charge: sets the service type as a recurring charge type. Any service configured with this service type will appear only when configuring recurring charges (e.g. recurring charges on package frequencies)

    • Non-recurring Charge: sets the service type as a non-recurring charge type. Screens which allow you to configure non-recurring charges will only show services configured with this base type (e.g. on the package frequencies ‘One Time’ tab)

    • Fee: sets the service type as a fee charge type. Services that are setup with this base type can be selected/added on screens where fees are configured (e.g. when setting up early contract termination fees)

References tab

This tab lists entities in the system that are configured to use the service type that you have selected.