Billing shouldn’t be painful. Hidden fees, inflexible bundles and upcharges aren’t just unpleasant surprises, they’re bad business. When outdated billing systems fail or mislead, trust is broken and loyalty is lost.
People deserve clarity and honesty but rarely get either from companies that charge them. People are savvy, choice is everywhere and money walks. Their days of putting up with ambiguous billing are over.
They expect you to be honest. They expect you to be flexible. They expect you to be better.
Stop investing time and money in outdated billing software. Offer clear, honest usage-based billing that people need. Scrap the fine print. Be upfront, maintain trust and get paid.