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LogiSense Corporation

Privacy Policy

Updated on May 30, 2023


LogiSense Corporation is Canadian-based software company (“LogiSense”, “we”, “us”) that offers a proprietary subscription billing service (the “Services”).

Your privacy is very important to us, which is why we collect and process as little of your Personal Data (defined below) as possible. This Privacy Policy describes how we collect, use, disclose, store and protect your Personal Data. It also describes the rights you have regarding your Personal Data. This policy governs the use of our website https://www.logisense.com (the “Website”) and your use of our Services.

This Privacy Policy should be read together with our Master Service Agreement and Data Protection Addendum. Any capitalized terms used but not defined in this Privacy Policy have the meaning ascribed to them in our Master Service Agreement and/or Data Protection Addendum. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website or Services. You may contact us at privacy@logisense.com to discuss your questions, comments or concern.


To make our Privacy Policy more accessible, we provide easy to navigate links to the various sections of this policy. Please click on the link to access the section you are interested in reading.


Personal Data is information relating to an identifiable individual, whether alone or when combined with other information that can be used to identify the individual. LogiSense collects Personal Data through our Website and Services. Depending on how you interact with LogiSense, we may collect the following Personal Data:

  • Account Data, such as your first name, last name, email address and products or services of interest to you, if applicable. We collect this information to register and administer your account with LogiSense.

  • Company Data, such as your company name, email address, the LogiSense products or services of interest to your company, and billing information, if applicable. We collect this information to connect you with one of our experts to discuss our products and services and, if applicable, to open a new account or administer an existing account.

  • Usage Data, such as the Website pages you visited, the time spent on each Website page, the products or services you viewed or searched on the Website, Website page response times, Website downloads and download errors, and methods used to browse away from the Website. We collect this information for technical quality improvement of our Website and to troubleshoot any technical errors. We also collect this information to better understand how our existing and prospective customers are interacting with our content.

  • Technical Data, such as location, time-zone setting network information, device type, browser type and version, browser plug-in types and version, operating system and platform, language, standard web log data, and IP address used to connect your computer to the Internet or other similar identifier, or the equipment you use to access or use the Platform and usage details. We collect this information for troubleshooting technical errors, improving the functionality of our Website, enhancing the accessibility of our Website, understanding where our existing and prospective clients are located.


LogiSense takes steps to ensure that any Personal Data we collect is adequate for, relevant to, and aligned with the uses of such Personal Data, as described in this Privacy Policy. We collect information about you from the following sources:

Information Provided to LogiSense by You

Personal Data that LogiSense collects from you on or through the Website or Services may include Personal Data you provide LogiSense directly, for example by:

  • filling in forms, making queries, or corresponding with LogiSense on or through the Website or Services, or otherwise communicating with LogiSense by any means including by phone or email; or
  • as applicable or available through or on the Website or Services: creating or registering for an account; or, subscribing, purchasing, or requesting information on a service or product.

Information Collected by LogiSense Through Technological Means

LogiSense may also use cookies or similar automated technologies to collect Usage Data or Technical Data. Cookies are small text files that are placed on your computer or mobile phone by our Website. Cookies can be used to make websites function more efficiently, among other purposes.

LogiSense uses cookies to improve the Website and Services by:

  • helping LogiSense understand audience sizes and usage patterns on the Website;
  • allowing LogiSense to tailor the Website to your preferences and interests; and
  • recognizing you when you visit the Website multiple times.

LogiSense can only read cookies from our Website. You can turn off cookies using your internet browser but doing so may limit or remove certain parts of the Website, certain content on the Website, or the functionality of the Website.


LogiSense uses and shares your Personal Data, as described below, to:

  • provide you with content, services, or products on or though the Website or Services;
  • customize, measure, and improve the Website or Services, or otherwise analyze or manage LogiSense’s business operations or Website or Services performance;
  • fulfil our contractual obligations to you as set out in our Master Service Agreement or Data Processing Addendum;
  • prevent prohibited or illegal activities, loss, or fraud, enforce LogiSense’s our Master Service Agreement or Data Processing Addendum, or otherwise protect the security or integrity of the Website or Services or LogiSense’s business;
  • deliver targeted marketing, service update notices, or promotional offers base on your communication preferences and with your consent;
  • register you for, or authenticate you when you sign into, an account or online services or when you purchase a product or service, or to provide you with notices about such accounts, subscriptions, or purchases;
  • provide you notice about changes to the Website or Services, this Privacy Policy, or LogiSense’s Master Service Agreement or Data Processing Addendum;
  • otherwise fulfill the purposes for which you have provided Personal Data or that were described when such Personal Data was collected; or
  • carry out other purposes that are disclosed to you and to which you consent, or which are otherwise permitted or required by law.

LogiSense will only process your Personal Data with your express consent or to perform a contract with you.

LogiSense may disclose your Personal Data if necessary to enforce this Privacy Policy or LogiSense’s Master Service Agreement or Data Processing Addendum, or if the disclosure is necessary to protect the rights, property, or safety of LogiSense, the Services, users of the Services, or third parties. LogiSense may also disclose your Personal Data where we have reason to believe that such Personal Data is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and LogiSense is legally permitted or required to do so, or to otherwise comply with any court order, law, or legal process, including in response to any government or regulatory request or process, in accordance with applicable law.

LogiSense may transfer information about you, including Personal Data, in connection with a merger or sale (including any transfers made as part of an insolvency of bankruptcy proceedings) involving all or part of LogiSense’s business or as part of a corporate reorganization or stock sale or other changes in corporate control.


LogiSense is an enterprise solution. The Website and Services are not targeted at, marketed to or relevant for any person who is not the legal age of majority under applicable law. LogiSense does not knowingly collect Personal Data from any person who is not the legal age of majority under applicable law.


LogiSense may transfer your Personal Data to third parties that assist LogiSense in performing its business operations. Some third parties may be located outside of Canada and accordingly may be subject to laws that are different from those in Canada. LogiSense stores data in Canada, the United States, the European Union and the United Kingdom. Data transfers outside Canada, the European Economic Area and the United Kingdom are subject to applicable legal transfer mechanisms, including the European Commission’s Standard Contractual Clauses and similar clauses of the United Kingdom’s Information Commissioner’s Office.

LogiSense contractually binds all processors that receive any Personal Data from us to use the Personal Data only as instructed by us and to apply the same standards as LogiSense in using, maintaining, disclosing, and protecting such Personal Data.


Subject to certain limitations and exceptions, you may have the following legal rights to your Personal Data:

  1. Right to be informed: You may have the right to be provided with clear, transparent and accessible information about your rights and how we use your process Personal Data.

  2. Right of access: You may have the right to be provided with a copy of your process Personal Data held by us.

  3. Right to rectification: You may have the right to request the rectification of your process Personal Data.

  4. Right of erasure: You may have the right to request the deletion or removal of certain of the process Personal Data that we hold about you.

  5. Right to restrict processing: You may have the right to request that we restrict the processing of your Personal Data.

  6. Right to object to certain processing: You may have the right to object to certain processing of your Personal Data, including the right to object to marketing, and request that your Personal Data be moved to a third-party. You can object by changing your marketing and email preferences, and by disabling cookies.

  7. Right to data portability: You may have the right to obtain your Personal Data in an accessible and transferable format so that you can re-use it for your own purposes with other service providers. This is not a general right, however, and there are exceptions.

  8. Right to withdraw consent: Where we rely on your consent to process Personal Data, you may have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

If you have any questions about the lawful bases upon which we collect and use your Personal Data, or if you wish to withdraw your consent or exercise your legal right, please contact us at privacy@logisense.com.

You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. For more information about your rights or to lodge a complaint, please visit the data protection authority in your jurisdiction.


LogiSense protects your Personal Data by maintaining a strict data deletion process and by tokenizing and de-identifying as much Personal Data as possible. We maintain appropriate physical, organizational, and technological safeguards against unauthorized access, unauthorized disclosure, theft, or misuse appropriate to the sensitivity of such Personal Data. Personal Data collected by LogiSense may only be accessed by persons within LogiSense who require access to provide you with access to, use of, or content, services, or products provided on or through the Website or the Services. The Personal Data LogiSense collects is maintained in Canada, the United States, the European Union and the United Kingdom. If you have any questions about security on LogiSense’s Platform, please contact security@logisense.com.

Although LogiSense takes precautions against breaches of or unauthorized access to your Personal Data, no company can fully eliminate the risks of such breaches or unauthorized access and no website, application, or platform is completely secure. LogiSense cannot guarantee that unauthorized access, hacking, data loss, or breaches of LogiSense’s security systems will never occur. Accordingly, you should not transmit Personal Data to LogiSense by any means if you consider that Personal Data to be sensitive.


Except as otherwise permitted or required by applicable law or regulation, LogiSense retains Personal Data that it collects only as long as necessary for the purposes for which such Personal Data was collected. LogiSense reserves the right to use anonymized information for any legitimate business purpose without further notice to you and without your consent.


The Website and Services may include, integrate, or rely on links, plug-ins, services, social networks, content, or applications of third parties. Your access or use of such links, plug-ins, services, social networks, content, or applications may allow the third-party provider to collect or share information about you, some of which may be Personal Data. LogiSense does not control such third-parties’ use of cookies or similar technologies – if you would like to know more about how these third parties use such technologies, you should contact the responsible provider directly. LogiSense does not accept any responsibility or liability for the privacy policies of any such third-parties or their compliance or non-compliance with such privacy policies.


LogiSense reserves the right to amend this Privacy Policy for any or no reason, at any time, and from time to time in accordance with the terms of this Privacy Policy. LogiSense will reflect any such amendments on the Website. Your continued access to or use of the Website or Services after any such amendment constitutes your acceptance of the Privacy Policy as then amended. LogiSense includes the date this Privacy Policy was last amended at the top of this page.


LogiSense has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy. If you have any questions regarding this Privacy Policy or your Personal Data, please contact LogiSense’s Privacy Officer at privacy@logisense.com.

If you are dissatisfied with LogiSense’s response, you have the option of contacting the appropriate supervisory authority or Privacy Commissioner in your jurisdiction. A list of European Data Protection Supervisors is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

In the United Kingdom, you may contact https://ico.org.uk/make-a-complaint/

In Canada, you may contact https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/file-a-complaint-about-a-business/ or one of the applicable provincial commissioners.


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