You can create as many package statuses as you require (active, suspended, etc.). The package statuses you create can be configured to be billable or non-billable, meaning charges related to an account-package can be disabled or enabled based on the status that the account-package is set to.
In this example we will create a “Suspended” status that will be “Non-Billable” for billing purposes.
For additional details on the fields presented on the package status screen see the Package Status screen help article.
Account package statuses can be setup as needed, there are no prerequisite configuration steps
Log into the LogiSense Billing application
Click on the Setup menu then on Product Catalog and then Package
Click on the Package Status tab
On the Package Status Types screen that loads click the button to add a new package status
Fill out the Add Account Package Status Type screen as shown below then click the Save button
The newly created package status can now be set on packages.
Setup / Product Catalog / Package / Packages
The default (initial) package status can be set on packages in the product catalog. This status will be automatically populated when adding the package to an account.
Account / Profile / Packages
When you have configured the system to the point where packages can be added to accounts you will be able to change an account-package’s status to the statuses that you have created as well.
Packages and package frequencies can now be configured. See the Package and Package Frequency Configuration Example article for a sample configuration