Package Status

Last Updated: Oct 23, 2020

Package Statuses are configured in Setup / Product Catalog / Package / Package Status


This screen allows you to add, edit and delete the package statuses that you will set on account-packages. You can create as many statuses as you require (active, suspended, etc.). The package statuses you create can be configured to be billable or non-billable, meaning charges related to an account-package can be disabled or enabled based on the status that the account-package is set to. Statuses can also be set with the 'Prevent Changes' option, preventing account-packages from being modified while the account-package remains in the given status. A Canceled package status is present by default. An account-package switched to the Canceled status is permanently canceled and cannot be switched back to any other status.


Account package statuses can be setup as needed, there are no prerequisite configuration steps.

Account Package Status Types Panel

The Account Package Status Types panel on the left of this screen allows you to select existing package statuses to view and edit on the Edit Account Package Status Type panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.




Deletes the selected account package status. Statuses that are in use cannot be deleted

Adds a new account package status

Edit Account Package Status Type Panel

The information in this panel reflects the currently selected status. From here you can change status details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

Edit Account Package Status Type Fields and Options:

  • Name: a friendly name that describes the package status. This is the value that users will see when changing an account's package status, e.g. Active, Suspended, Canceled

  • Prevent Changes: prevents account-package settings from being altered when an account-package is in a status configured with this option. The only setting that can be altered while an account-package is in an unchangeable status is the 'Status' field on the account-package. Account-packages that are in un-editable states may still be billable

  • Status: allows you to define the package status as a billable or non-billable status

    • Billable: If an account-package is in a billable state then recurring charges related to the account-services within the account-package will be applied as normal

    • Non-Billable: An account-package set to a non-billable status will prevent recurring account-service charges from being applied. All other charges will still apply, such as one-time or transition charges that are configured on the package frequency
      Canceled: this is a non-billable status that is configured by default on the 'Canceled' account package status and cannot be configured on any user defined account package status. Account-packages in a canceled status cannot transition back to any other status. E.g. you cannot change a canceled package back to an active status, 'Canceled' is a permanent state

References tab

This section indicates where the selected status is in use within the system. A Filter References field is present which allows you to filter down to the references that you wish to see.