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No UDR Usage Identifier match

Last Updated: Sep 24, 2020

This error indicates that the rating engine could not match the usage identifier in the usage record (e.g. an imsi, ip address, phone number) to a usage identifier on an account-service. Once the UID is added to the appropriate account-service the usage can be reprocessed from this screen.

Steps to resolve this exception:

  1. Determine which account-service the usage identifier found in the usage exception belongs to

  2. Input the identifier on the account-service (account -> profile -> packages -> services (tab) ->  icon ->  icon button -> Usage Identifier field

  3. Return to the UDR Exceptions screen and select the No UDR Usage Identifier match exception type

  4. Filter the results in the Edit UDR Exceptions panel to indicate what exceptions you wish to reprocess. Filtering is required to indicate which exceptions should be reprocessed, if filtering is not performed no exceptions will be reprocessed

  5. Click on the Reprocess button and on the modal that appears select a time to execute the reprocessing and then click Add

  6. After reprocessing the exceptions will be removed if rating was successful. You can verify the usage charges applied by running the Reports -> Rating & Usage -> UDR History report

  7. If the exceptions remain in the list click the  icon next to an exception and check the 'Last Rating Attempted' field to verify that rating was attempted. If rating did occur at the scheduled reprocessing time and the exception remains then the issue that caused the exception was not resolved. Verify that the exact Usage Identifier related to the usage is present on the appropriate account-service. If the 'Last Rating Attempted' date did not change to the time the reprocessing was executed then rating/reprocessing did not execute. In this case contact LogiSense support for assistance in troubleshooting this issue