This article explains how recurring and non-recurring charges are prorated in LogiSense Billing. Understanding how proration works will help you anticipate how charges are applied when services are activated, modified, or canceled mid-billing cycle.
The LogiSense Billing Engine prorates charges to the day - time values are ignored. This applies to all effective start and end (or cancel) dates associated with account services or account packages.
Key proration rules:
Account-service and account-package effective start dates are inclusive: charges begin on the start date
Account-service and account-package effective cancel dates are exclusive: charges stop the day before the cancel date
A prorated period must be at least one full day
bill day impact: proration is based on the account’s Bill Day and relevant effective dates
Package start: October 4th at 11:00pm
Optional service added: October 15th at 2:00am
Bill Day: 1
Billing Result
Billing on November 1st:
Required services: charged from Oct 4th to Oct 31st (28 full days)
Optional services: charged from Oct 15th to Oct 31st (17 full days)
Note: November 1st is not charged as the period ends the day before.
Package cancelled: effective October 24th at 11:00pm
Optional service cancelled: effective October 15th at 2:00am
Bill Day: 1
Billing Result
Billing on November 1st:
Required services: charged from Oct 1st to Oct 23rd (23 full days)
Optional services: charged from Oct 1st to Oct 14th (14 full days)
Note: The cancel date is exclusive, so services are not charged on the cancel day.
Service state change: service changes from an Active status to a Suspended status on October 15th (both states are billable but at different prices)
Billing Result
Active state: charged from Oct 1st to Oct 14th (14 full days)
Suspended state: charged from Oct 15th to Oct 31st (17 full days)
Service state timeline:
Starts in Test status on Oct 1st
Transitions to Active status on Oct 10th at 2:00am
Transitions to Suspended status on Oct 10th at 11:00pm
Billing Result
Test status: Oct 1st to Oct 9th (9 full days)
Active status: Oct 10th only (1 day)
Suspended status: Oct 11th to Oct 31st (21 full days)
Note: Oct 10th is billed as Active, so Suspended charges start on Oct 11th.