Account Transactions are viewed in Account / Billing / Transactions
Guides in this article:
Transactions are debits and credits that impact the account balance and get issued to invoices. From this screen you can view, add, delete and reverse transactions on the selected account. You can also edit the details of transactions that have not yet been billed.
Payments are not shown on the transaction screen. To view and make payments see the Account / Billing / Payments screen.
The Transactions panel towards the left of this screen allows you to select existing transactions to view and edit on the Edit Transaction panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.
Reverses the selected transaction
Deletes the selected transaction
Adds a new transaction (debit)
The information in this panel reflects the currently selected transaction. From here you can view and modify transaction details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).
Transaction Fields and Options:
Date: the date of the transaction
Posting Date: the date the transaction was issued from a reporting / financial period standpoint
Issued Invoice: auto-populated, read-only field which displays an invoice number if the selected transaction has been issued to an invoice. If the transaction has not been issued to an invoice this field will be empty
Account: the account the transaction was applied to. This may be a different account than the account you are viewing if the account the transaction was applied to is setup to invoice its charges to the account you have loaded (for instance a child account may be listed in this field)
Amount: the transaction amount
Service: the service the transaction relates to. Taxes applicable to this service will not be added initially but will be added when billing occurs, unless the service selected is setup to be tax exempt
Package: auto-populated, read-only field which displays the account-package name when the transaction is added by a bill run. This field will not be populated for manually added transactions
Period Start / Period End: allows you to specify the date range that the transaction applies to. E.g. the charge is applicable for services provided from the 1st to the 30th
Usage Identifier: auto-populated, read-only field which displays a usage identifier when the service that the transaction relates to is a usage based service
Detail: details what the transaction relates to. This will be system defined when the transaction is generated by billing and user defined when a transaction is manually added to the account
No taxes will appear here for transactions which have not yet been billed.
This tab displays taxes on billed transactions and will display the taxes charged on top of the transaction amount (if any taxes were applicable). The taxes that are charged depend on the service that the transaction relates to.
This tab will appear for billed transactions and indicate if any discounts were applied to the transaction amount.
Under the Transactions heading on the left click the icon
Under the Add Transaction heading on the right enter the transactions details
Click Save when finished
Note: Transactions that have been issued to an invoice cannot be modified.
Under the Transactions heading on the left click the transaction you wish to edit
Under the Edit Transaction heading on the right modify the transaction details
Click Save when finished making changes
Note: Transactions which have not been issued to an invoice cannot be reversed. Non-issued transactions can be deleted however (see the Deleting Transactions instructions).
Under the Transactions heading on the left select the transaction you wish to reverse
Under the same Transactions heading click the icon
Confirm that you wish to reverse the transaction
Note: Transactions which have been issued to an invoice cannot be deleted. Issued transactions can be reversed however (see the Reversing Transactions instructions).
Under the Transactions heading on the left select the transaction you wish to delete
Under the same Transaction heading click the icon
On the confirmation dialog that appears select Yes