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Account Transactions

Last Updated: Sep 16, 2020

Account Transactions are viewed in Account / Billing / Transactions

Overview

Transactions are debits and credits that impact the account balance and get issued to invoices. From this screen you can view, add and reverse transactions on the selected account. You can also edit the details of transactions that have not yet been billed.

Payments are not shown on the transaction screen. To view and make payments see the Account / Billing / Payments screen.

Transactions Panel

The Transactions panel towards the left of this screen allows you to select existing transactions to view and edit on the Edit Transaction panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.

Actions

Icon

Description

Reverses the selected transaction

Deletes the selected transaction

Adds a new transaction (debit)

Edit Transaction Panel

The information in this panel reflects the currently selected transaction. From here you can view and modify transaction details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

Transaction Fields and Options:

  • Date: the date of the transaction

  • Posting Date: the date the transaction was issued from a reporting / financial period standpoint

  • Issued Invoice: auto-populated, read-only field which displays an invoice number if the selected transaction has been issued to an invoice. If the transaction has not been issued to an invoice this field will not be present

  • Amount: the transaction amount. This can be a negative value to issue a credit (e.g. -50)

  • Service: the service the transaction relates to. Taxes applicable to this service will be added to the transaction charge

  • Package: auto-populated, read-only field which displays the account-package name when the transaction is added by a bill run. This field will not be present on manually added transactions

  • Start Date / End Date: allows you to specify the date range that the transaction applies to. E.g. the charge / credit is being applied for services rendered from the 1st to the 30th

  • Usage Identifier: auto-populated, read-only field which displays a usage identifier when the service that the transaction relates to is a usage based service

  • Detail: details regarding why the transaction was added. Depending on how invoices are setup this information may appear on invoices, therefore it is best if the detail entered is brief and clear

Taxes tab

This tab will appear for billed transactions and will display the taxes charged on top of the transaction amount billed (if any taxes were applicable). The taxes that are charged depend on the service that the transaction relates to.

Discounts tab

This tab will appear for billed transactions and indicate if any discounts were applied to the transaction amount.

Invoices tab

This tab will appear for billed transactions and will display the invoice that the transaction has been added to.