Account Transactions

Last Updated: Nov 30, 2020

Account Transactions are viewed in Account / Billing / Transactions


Transactions are debits and credits that impact the account balance and get issued to invoices. From this screen you can view, add, delete and reverse transactions on the selected account. You can also edit the details of transactions that have not yet been billed.

Payments are not shown on the transaction screen. To view and make payments see the Account / Billing / Payments screen.

Transactions Panel

The Transactions panel towards the left of this screen allows you to select existing transactions to view and edit on the Edit Transaction panel to the right. Actions are also available in this panel which are shown as icons above the Filter text box. The available actions are described below.




Reverses the selected transaction

Deletes the selected transaction

Adds a new transaction (debit)

Edit Transaction Panel

The information in this panel reflects the currently selected transaction. From here you can view and modify transaction details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

Transaction Fields and Options:

  • Date: the date of the transaction

  • Posting Date: the date the transaction was issued from a reporting / financial period standpoint

  • Issued Invoice: auto-populated, read-only field which displays an invoice number if the selected transaction has been issued to an invoice. If the transaction has not been issued to an invoice this field will be empty

  • Account: the account the transaction was applied to. This may be a different account than the account you are viewing if the account the transaction was applied to is setup to invoice its charges to the account you have loaded (for instance a child account may be listed in this field)

  • Amount: the transaction amount

  • Service: the service the transaction relates to. Taxes applicable to this service will not be added initially but will be added when billing occurs, unless the service selected is setup to be tax exempt

  • Package: auto-populated, read-only field which displays the account-package name when the transaction is added by a bill run. This field will not be populated for manually added transactions

  • Period Start / Period End: allows you to specify the date range that the transaction applies to. E.g. the charge is applicable for services provided from the 1st to the 30th

  • Usage Identifier: auto-populated, read-only field which displays a usage identifier when the service that the transaction relates to is a usage based service

  • Detail: details what the transaction relates to. This will be system defined when the transaction is generated by billing and user defined when a transaction is manually added to the account

Taxes tab

No taxes will appear here for transactions which have not yet been billed.

This tab displays taxes on billed transactions and will display the taxes charged on top of the transaction amount (if any taxes were applicable). The taxes that are charged depend on the service that the transaction relates to.

Discounts tab

This tab will appear for billed transactions and indicate if any discounts were applied to the transaction amount.