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Billing Details

Last Updated: Sep 28, 2020

LogiSense Billing has a full featured billing engine that can handle subscriptions and usage billing, invoice presentment, invoice delivery and dunning. The system can accommodate different billing frequencies from one time invoices to monthly and annual billing periods.

Account Bill Day

By default, the account bill day determines when an account gets billed. Every account must have a bill day – defaults are set when an account is initially added. The account bill day can be overridden through the account settings. This bill day is used when determining the day on which the packages and services assigned to that account get billed. For a $20 monthly recurring package and an account bill day of 1, the account would get charged 20 dollars on the 1st of every month. For a $50 annual package, and an account bill day of 1, the account would get billed annually on the 1st day of the month the package was added.

It’s possible to decouple the billing of a package from the account bill day by configuring a bill day on the package assigned to the account. The system will always choose the package bill day override over the account bill day. Such an override may be necessary to support scenarios where multiple packages are added to an account and one or more packages need to be billed on a different cadence than the rest.

Bill Frequency

Associated with every package is a bill frequency - also called the package price frequency. This dictates when and how often the package is billed. By default, all packages and services that have been added to the account will be synchronized to get billed on the Account Bill Day at a cadence dictated by the package price frequency. A monthly package on an account with a Bill day of 1 will get billed every month on the 1st, while a quarterly package will get billed on the 1st of the month every quarter (Jan 1, April 1, July 1 ....).

Price Frequency

Definition

Month

Bill every X amount of months (e.g. Bill customer monthly or once every 3 months (quarterly billing))

Share Level

Share level specifies the level at which sharing occurs. A share level of parent indicates that all accounts and services that report to that parent are eligible to participate in the share plan. A share level of “account” indicates that all services that are assigned to that account are eligible to participate in the share plan.

Year

Bill every x amount of years (e.g. Annual billing)

Packages have the option to prorate their charges to the bill day depending on when they were added. As an example, a monthly package added on the 9th of the month with a bill day of the 1st will be billed as follows:

  • Prorated MRC from 9th to end of month

  • Prepay MRC from start of new month to end of new month.

Transactions, adjustments, payments and charges are accumulated over the billing period and on Bill day an invoice is generated with a consolidated list of all charges incurred by that account (or invoicer hierarchy in the case of multiple accounts rolling up into a single invoicer).

Bill Groups

Bill Groups are used to segment the accounts based on when they bill. Typically accounts that need to be billed together are selected as part of a group. When configuring a bill run, the administrator will select the groups that need to be billed. All accounts in that bill group will then be selected for billing. A bill day is associated with a bill group. By default, all accounts that are part of that bill group inherit that bill day which the administrator can override at the account level. The account level bill day always takes precedence over the bill group.

Bill Runs

Billing does not occur automatically. A bill run has to be kicked off to initiate the billing process. The administrator must set up bill run schedules to determine when a given set of accounts and bill runs gets billed. When a bill run is initiated, the system will only bill the bill groups and accounts that are part of that bill run. The billing process will survey all selected accounts and bill only those accounts whose bill days fall within the billing range specified by the bill run. This billing period is defined when creating a bill run and is delineated by the Bill Period Start and Bill Period End dates.

When configuring a bill run several options are selected that determine what billing and invoicing workflows are actioned. Runs can be created to bill subscriptions only or bill usage only or both. Likewise, a run can be initiated to start the invoicing workflow, run collections or to process Contracts.

Bill on First Use

Bill on first use scenarios are gaining more prominence particularly in certain verticals such as IoT . A service is not billed until a certain usage threshold is reached or a configurable period of time has expired. Once either of these conditions are met, subscription and usage billing is triggered and the state of the service is transitioned (e.g. preactive to active).

As part of this workflow, the platform also provides a facility to optionally add a time window for when usage needs to come in. If no usage comes in within that timeframe, then the state change is triggered and any applicable one time and recurring charges due to the state change will be charged to the account.

Billing and Subscription Lifecycle Management

When pricing subscriptions (represented as services in the billing platform), it is possible to configure recurring charges based on service/device lifecyle states. For example, a subscription could have two states: active and suspended. The suspended state can be associated with an MRC of $5 and the active state can be associated with an $10. When the device is in suspended state it will get billed an MRC of $5 while in active state it will be billed an MRC of $10.

In a prepay scenario, a customer will be invoiced the device charge for the upcoming period. The billing system will look at the state that the subscription was in as of the bill day to compute the invoice amount.