Notifications & Events

Last Updated: Thu Sep 03 2020

LogiSense Billing supports an eventing system that generates events based on configured triggers in the system such as the addition or cancellation of a package, bucket bill run completion etc. In order and Out of order queuing of events are supported. Subscribers can register for Create, update and delete access to the event queue. LogiSense will provide notification mechanisms that trigger off the underlying event. Two types of notifications will be supported:

  • Email: sending of a predefined email to one or more system user addresses based on the event trigger

  • Webhooks: A callout to a customer designated URL based on the event trigger

Parameters (tokens) can be associated with notifications to provide additional information about the event. Note that tokens are contextual and dependent on the underlying notification. For example, on a service state transition notification it is possible to provide the corresponding service name as a token. However, on a bill run it is not possible to provide a service name as there are multiple accounts and services that can be associated with a bill run.


LogiSense supports event-based API call outs to other systems via webhooks. A webhook is a HTTPS POST that occurs when an event fires. All webhooks are authenticated and conform with the HTTPS protocol. The platform will initiate the webhook call over HTTPS to a configurable customer-designated URL.

LogiSense will allow the user to specify the path to the receiver service of the callout. The URL must be specified using the HTTP Secure (https://) protocol. The platform will not support custom ports for callouts. Up to 2048 characters will be allowed for the Base URL. Customers can subscribe to the notification events listed below and register webhook call outs based on those events.

Parameters can be added to the call out. Parameters are name value pairs that allow data sources and their values to be added to the callout.

Email Notifications

It is possible to configure SMTP settings for sending of outbound emails. The following SMTP options can be configured:

  • SMTP Server: the email server to use for outgoing email messages, also known as the Outgoing SMTP Server

  • SMTP Port: the port to use for outgoing email messages, default is 25

  • From Name: the name that will appear in the from field

  • From Address: the email address that will appear in the from address field

  • SMTP Username: the username used to log in to your SMTP server

  • SMTP Password: the password used to log in to your SMTP server

Multiple SMTP credentials can be set up per system. Administrators can use this if they need to support multiple email accounts and provide the ability to send certain types of notifications from one account and other types of notifications from a different account.