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Five9 Makes a Strategic Move to Select LogiSense to Consolidate and Streamline its Billing Processes

OCTOBER 12, 2021

The leading provider of usage-based billing solutions LogiSense has announced that industry leading cloud contact center provide Five9 has selected them as their primary billing and invoicing solutions partner. Prior to this partnership, Five9's rating, mediation, and taxation were managed by LogiSense, however the billing and invoicing processes were managed by Zuora.

Our top priority was to consolidate all our billing activities onto a single platform THAT would fulfill all of our needs. By transitioning all our billing to LogiSense, we are taking a significant stride toward streamlining billing processes and enhancing the customer experience. LogiSense will enable Five9 to execute all billing activities on a unified platform increasing our billing efficiency, and making it even easier for customers to do business with us.
Tony Sorensen - CIO at Five9

Five9 is committed to understanding and addressing the evolving needs of its clients and wants to ensure its customers receive accurate billing and taxation on time, every time. In addition, they wanted to make sure their customers had a clear understanding of what they were paying for and could understand the breakdown of taxes.

We are thrilled to partner with Five9 and offer them a comprehensive billing solution that caters to their requirements. Our solution will simplify their billing procedures, minimize errors, and significantly reduce the time taken to generate bills.
Adam Howatson - CEO at LogiSense

LogiSense was designed to help businesses manage diverse monetization scenarios, including subscriptions and usage-based models. The versatile platform allows businesses to consolidate financial systems, streamline operations and reduce inefficiencies--ultimately leading to improved financial visibility and cost savings.

About Five9:
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.” For more information, visit www.five9.com.

About LogiSense:
LogiSense is a global leader in the usage-based monetization of digital, physical, or hybrid product models at scale. LogiSense enables organizations to bring innovative and competitive usage-based offerings to market in a timely and profitable manner. For more information, visit www.logisense.com.