Dublin, Ireland, JULY 20, 2021
Coolwave Communications, a global provider of voice and messaging solutions, has partnered with LogiSense, a leader in usage-based rating and subscription billing solutions, to optimise and accelerate its processes for customers. The partnership enables Coolwave to simplify the complexities of billing for telco and IoT services, with a flexible and scalable system to manage customer lifecycles end-to-end for a seamless customer experience.
Coolwave can utilise LogiSense to manage the complete lifecycle of its telecoms customers, from initial account creation and subsequent sale, right through to service provisioning, rating, maintaining, charging and invoice delivery. With touchpoints across nearly all the processes involved in delivering Coolwave’s solutions, the LogiSense Billing solution enhances how Coolwave’s customer relationships are established, improves communications with existing customers, accelerates performance of all solutions, and enhances channel partners’ solutions to their customers through the white-label Cool Operator platform.
The LogiSense Billing solution provides Coolwave with a web-based portal extendable to customers as their own portal, and is also available as an API integration within Coolwave’s Cool Operator API stack. It includes seamless rate card management, near-real-time usage gathering and bulk dial-plan codes management. It is deployed as a hybrid implementation using Coolwave's own cloud environment built on on-premises hardware across several data centres to ensure security, integrity and scale.
The incorporation of LogiSense’s billing system into the Cool Operator platform provides Coolwave’s customers with flexible telco/operator services with simple billing initiation and maintenance. Headquartered in Dublin, Ireland, Coolwave operates globally with points of presence in Amsterdam, Dublin, Frankfurt, London and Singapore, 120+ direct routes to carriers, 1 billion+ minutes per year, number porting in 145+ countries, 99.999% availability and 24x7 technical support. With LogiSense as a partner, Coolwave can evolve and scale its services into the future with flexibility and simplicity, without common billing complexities.