Telecom Billing and OSS

EngageIP Telecom Billing is a carrier-grade solution designed to allow Communications Service Providers (CSP) to collect consumption data, provide flexible real-time charging, rating and billing, produce customizable invoices, process payments/credits/discounts, and manage debt collection.

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Meeting the challenges of complex provisioning processes via its multi-directional sync tools for provisioning to Metaswitch, Broadsoft, or custom feeds; you are ensured that your billing system is always in-sync with users being provisioned to multiple switches or feeds.



Converged Billing Solution

ENGAGEIP CONVERGED BILLING SOLUTION

Provide flexible, rating and billing for all voice, data, broadband, content, and video services


  • Single charging and billing system that is flexible, integrated, and converged
  • Increase revenues through innovative business and monetization models
  • Utilizes a single Billing architecture to support prepaid-postpaid and wireline-wireless convergence with a single set of integrated products


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Telecom Rating Engine

ENGAGEIP RATING ENGINE

Deliver rapid, reliable, and accurate rating of your entire service offering


  • Service Rating Neutral; usage, call rating, and network elements
  • Tiered pricing models allows different rates for different service qualities
  • Self-adjustable rating rules allows support for frequent and/or rapid change of rate plans


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Telecom Invoicing & Bill Presentment

INVOICING / BILL PRESENTMENT

Invoices as unique as your business (one-bill, summary, full detail)


  • Support multi-level customer hierarchies to reflect budget centers with corporate invoicing schema
  • Customize invoice templates with tokens to place accounting information anywhere
  • Convergent service presentment on invoice capabilities (one-bill)


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Telecom Billing Reporting

REPORTING SYSTEM

Reporting in real-time and tailored to your business processes and needs


  • Built in Standard Reports including Accounting, Customers, CDR, Workflow Automation, and Cases
  • Business Intelligent Tool with 360 degree view of EngageIP Billing/OSS solution activity
  • Review, manipulate, customize, and export data to make better business decisions


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Telecom Workflow Automation

WORKFLOW ENGINE / XTENDABASE TECHNOLOGY FRAMEWORK

Extend the capabilities of the system and make swivel-chair operations a thing of the past


  • Dynamic attributes allow you to easily store business specific data without the need for EngageIP system development
  • Live Pages allows you to add powerful functionality to the existing EngageIP web interface
  • Turn common IT processes into fully automated workflows represented in easy-to-follow graphical views, modeled after your precise requirements


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Customer Self-Care Portal

CUSTOMER SELF-CARE PORTAL

Increase brand interaction by allowing customers to self-manage their accounts


  • Fully customizable and plug-in driven interface allowing you to quickly implement your customer self-care portal
  • Provide an additional channel for customers to interact with your brand
  • Secure loyalty and drive new revenue opportunities


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Wholesale Billing

WHOLESALE BILLING / BILLING-AS-A-SERVICE

Synchronize and monetize your reseller/partner hierarchies


  • Multi-tier rating and synchronization
  • Ensure complex partner settlement while preventing revenue leakage
  • Manage reseller settlement anywhere in the value chain


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Technical Ticketing Engine

TECHNICAL TICKETING SYSTEM

Document and resolve trouble tickets painlessly


  • Complete audit trail of support/customer service cases per customer
  • Time to repair (TTR) and escalation rule capabilities
  • Online case status viewing available for end customers


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Resource Management

RESOURCE MANAGEMENT

Eliminate cumbersome spreadsheets, segmented databases, and manual tracking


  • Supports DID, IP, VoIP alias, network elements, and user defined resources providing full audit trail and accurate billing
  • Full reseller functionality - parent-child trees and billing
  • Manage your physical and virtual service offering assets within the EngageIP solution


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