Ticketing Module
Designed to help you effectively track support incidences, increase customer retention and be able to manage accounts more effectively.
- Complete audit trail of support/customer service tasks per customer
- Customer self service trouble ticket submissions via end-customer portal
- Time to repair (TTR) and escalation rule capabilities
- E-mail alerts and forwarding of new and resolved tasks
- Online status viewing available for end customers
testimonial
"LogiSense's professional management of the deployment and responsiveness were key attributes in getting the EngageIP solution operational in record time.”Regan Kerry
Chief Operations Officer, Epik Networks
