Security

A Billing Platform like EngageIP processes and stores sensitive data. Service providers expect that the data is treated in a secure manner with applicable levels of governance. Security is a critical and important component of the EngageIP offering. LogiSense provides a layered approach to security starting with strong password and account management. The EngageIP portal can only be accessed via the secure HTTPS based protocol. Strict role based policies ensure that only authorized users can access sensitive customer data and logs. In addition to this, applicable governance and privacy regulatory requirements such as GDPR are met.

Layered Security

EngageIP uses a layered approach for Security by combining various methodologies to achieve the highest level of security without unduly impacting the user experience.

Diagram
EventDescription
Password ManagementThis encompasses the creation and enforcing of strong passwords, failed logon limits, password history, and account lockouts.
Role Based PermissionsRestricting access to Admin Portal by using the IIS IP restrictions. Granular permissions can be configured through the admin portal which indicate which define applicable access control rights for login users
EngageIP Database ServerEncrypt (via SSL) and authenticate user traffic between the client browser and the IIS server hosting the Admin Portal. Prevent username and passwords from being sent in plain text across the internet.
Firewall Protection Safely and securely host the admin portal behind a corporate Firewall. Require all users to VPN and authenticate with the network prior to accessing the portal.

Hosting Security

LogiSense provides two deployment models: on premise and private cloud. The on premise deployment is suited for customers who wish to host on their own infrastructure with their own security policies. The private cloud solution is hosted on the AWS hosting environment. LogiSense hosting environment is SSAE16 and ISO/IEC 27001 compliant and offers extensive protection of data, guards against service interruptions.

API Security

EngageIP provides REST API support for integration into CRM, self care and other enterprise applications that require interface capability with back office systems. The REST API supports SSL based authentication. EngageIP API transactions require role based tokenized authentication and unauthorized access via the API will result in exceptions.

Passwords and Encryption

Encryption is performed where necessary in EngageIP to ensure that sensitive information is protected. One example is database password and non-tokenized payment information. Multiple options are provided for password security in the Admin Portal. Password parameters such as minimum password length and rules can be configured on a per role basis. Mechanisms are provided via the admin portal to reset passwords where necessary: for example, if a password times out of expires.

EngageIP supports a client server architecture where the client web portal communicates with the backend server over the network. To ensure that the communications between client and server is authenticated and to support the privacy and integrity of the exchanged data, EngageIP enforces the HTTPS communications. HTTP provides bidirectional encryption of communications between the EngageIP portal and Rackspace hosted server, which protects against eavesdropping and tampering.

Logging

Activity from all users including administrators is logged without exceptions. All logging is done locally and stored in the database. Logs cannot be deleted without having the requisite permissions. This prevents inadvertent tampering since access to the database is restricted to qualified personnel only. All API calls are logged with complete visibility into the call request details and responses. This ensures that a complete audit trail of all operations in the system is retained and available for audit at a later time.