EngageIP exposes a web interface for billing configuration and management. The interface can be accessed via all commonly used browsers such as Chrome, Internet Explorer, Firefox and Safari. The user experience is dynamic and the UI will scale to fit the dimensions of the screen depending on whether it is being accessed on a PC, a laptop or a tablet.
The web interface leverages modern web technologies and a framework built from the ground up to provide a satisfying experience to the end user. Screen real estate is used in an optimal manner to provide an intuitive experience for configuring both simple and complex use cases. The user interface also makes optimal use of references to show relationships between entities. For example, the Rate Group screen will display a references tab that shows the associated rate groups. Interactive in app help is offered through the admin portal to assist the end user. To handle scenarios that are more computationally intensive, the system will offload processing from the client to the server.
All configuration of the system and administrative operations can be initiated through the admin console. The left hand side of the console displays the Menu of operations that can be performed (Admin, Setup, Account Management etc.) while the right hand side displays contextual information around each operation.