Modules

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Administration Console

EngageIP exposes a web interface for billing configuration and management. The interface can be accessed via all commonly used browsers such as Chrome, Internet Explorer, Firefox and Safari.

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Business Owners

EngageIP is a multi-tenant system and supports a hierarchical tree like structure for tenant management. Each tenant is represented as an owner within the system.

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Users and Roles

A user is represented by a set of log in credentials in EngageIP. Associated with a user is a user name, password, first and last name, email address, status (enabled or disabled), role and time zone.

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Account Management

An account is one of the fundamental entities in EngageIP and an understanding of the account structure is an essential prerequisite for configuring the system.

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Orders & Salesforce

LogiSense EngageIP for Salesforce empowers your sales and customer representatives with the tools to simplify on-boarding of new clients, promote upsell opportunities and provide end-to-end visibility into customer account details.

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Product Catalog

EngageIP supports a flexible and customizable product and service catalog. A package is a description of what a customer has ordered. Packages are what is being sold to the customer.

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Pricing

Price configuration is one of the crucial elements of account management. Pricing in EngageIP can be configured at the catalog level and overwritten at the account level.

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Multi-Currency

EngageIP supports a default currency ("system currency") at the owner level. This default is used as the account currency if a currency code is not provided during account creation.

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Taxation

A tax code defines the attributes associated with a tax rate. For example, a tax code can be defined with the name VAT.

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Contracts/Commitments

Ramp up schedules can be set up on commitments. Ramp up schedules are based on product volumes, invoiced amounts or on usage.

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Rating & Charging

EngageIP has a powerful rating and mediation engine that can rate any type of usage event in real time or batch. Usage data can take the form of a CDR record or it can take the form of another type of usage feed.

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Bucketing

A bucket represents a data aggregator. The motivation of a bucket is best explained by providing an example. It is quite common for service providers to provide a free usage component as part of their offering.

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Share Plans

Usage can be pooled between thousands, even millions of services and devices. Pool sizes are fixed or grow dynamically as new devices are provisioned based on preconfigured rules.

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Mediation

Customers often require the processing of usage data from a number of different Carrier sources. These sources all share a distinct usage format and may contain one or more types of usage.

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Billing

Billing is one of the core competencies of the EngageIP application and a key aspect of the EngageIP value proposition. EngageIP has a full featured billing engine that can handle subscription and usage billing.

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Invoicing

An invoice is a summary of all charges incurred by that account during the billing period. If the account is a parent, then the invoice includes all charges incurred by the account and its children.

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Reporting & Analytics

The EngageIP Reporting framework has the ability to report on customer activity over the course of the relationship. These include the products they have had, usage history, changes they have made and so on.

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Charts & Dashboards

It is possible to embed charts into reports and add them to dashboards. The report builder provides options for charting data present in the underlying data sources. These charts can be embedded within a report or added to the dashboard.

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Regional Settings

Regional Settings can be set up at the tenant/owner level such as lits of countries, provinces, states and cities. All dates and times in the system are stored in UTC. Client facing operations such as the scheduling of Bill Run’s can be configured in client time.

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API Platform

EngageIP is an API first architecture. All functionality has been built on top of a powerful RESTful interface. The APIs that power the system are also exposed externally.

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Custom Fields

Custom fields can be added to the following entities in the system : account, package, package frequency, account package and account service. The admin console offers a UI driven workflow for defining new custom fields on these entities.

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Data Import/Export

The EngageIP Platform provides powerful capabilities to transform data and schedule import from multiple different file formats such as CSV and columnar. LogiSense's powerful data transformation engine allows you to take file export formats available from your existing back office systems and import the data.

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Notifications & Events

EngageIP supports an eventing system that will generate events based on entities in the system. In order and Out of order queuing of events are supported. Subscribers can register for Create, update and delete access to the event queue.

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Security

LogiSense provides a layered approach to security starting with strong password and account management. The EngageIP portal can only be accessed via the secure HTTPS based protocol.

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