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Cancelling Account Packages

Last Updated: Aug 04, 2020

Note: You cannot set a cancelation date to a date that has already been billed.

Note: If you need to cancel multiple account-packages see the 'Bulk Operations/Transferring/Canceling Multiple Account Packages' guide.

  1. Select the account-package you wish to cancel in the list on the left under the Account Packages heading

  2. On the right under the Edit Account Packages heading enter a date in the Effective Cancel Date field

  3. Click Save and the package will be canceled when billing occurs and the period being billed falls within the effective cancel date provided.