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Product Overview
Becoming familiar with the foundational concepts of LogiSense billing
Introduction
Product Vision
Usage Billing Challenges
LogiSense Billing UI Walkthrough
Terminology
Quick Start Guide
Release Notes
- LogiSense Billing 10.2.1 Release Notes
- LogiSense Billing 10.3.x Release Notes
- LogiSense Billing 10.4.x Release Notes
- LogiSense Billing 10.5.x Release Notes
Accounts
Adding all of your customers and their products to the system
Account Overview Screen
Account Packages Screen
- Account Package Example
- Billing an Account Example
Account Settings Screen
Account Credits Screen
- Adding and Disbursing a Credit Example
Account Transactions Screen
- Adding a Transaction Example
Account Notes Screen
Account Contacts Screen
- Adding Account Contacts Example
Creating a New Account Screen
- New Account Creation Example
- Child Account Creation Example
Admin - Configuration
Configure all your system settings and user permissions
Owner Configuration Screen
- Financial Settings Example
- Password Policy Example
- Branding Example
- Automatic Naming Example
- Locales Example
- Payment Types Example
SMTP Settings Screen
- SMTP Example
Account Types Screen
- Account Types Example
Account Status Types Screen
- Account Status Types Example
Contact Types Screen
- Contact Types Example
Users and Roles
Users Screen
- User Example
Roles Screen
- Role Example
Role Groups Screen
- Role Group Example
Billing - Configuration
Group your customers into groups that bill in a similar fashion
Bill Runs Screen
- Bill Run Example
- Bill Run Auto-Pay Example
Bill Run History Screen
Bill Groups Screen
- Bill Group Example
General Ledger Codes Screen
- General Ledger (GL) Code Example
Contracts & Commitments
Ensure you are enforcing the contract commitments from your customers
Account Contracts Screen
- Commitments and Ramp Up Periods
- Early Termination
- Account Contract Example
Account Contract Status Types Screen
- Account Contract Status Types Example
Package Contracts Screen
- Package Contract Example
Customer Experience
Provide the best posssible experience from your billing touchpoints
Customer Portal
Email Templates
- Dunning/Payment Overdue Email Template Example
Dunning & Collections
Automate your collections and notification processes
Accounts Receivable Terms Screen
- Accounts Receivable Terms Example
Payment Terms Screen
- Payment Terms Example
Dunning Rules Screen
- Dunning Rules Example
Extensibility
Configure extra custom fields to cover unique scenarios
Custom Fields Screen
Custom Fields Layouts Screen
Plugins
Importing & Exporting Data
Perform transforms on data that you wish to import into the system
Archiving Data
Data Imports
- Data Profiles
- Mapping
- Transforms
- Validations
- Debugging
Data Profiles Screen
Data Imports Screen
Data Maps
Invoicing & Credit Notes
Design your invoice templates and manage account invoices and credit notes
Account Invoices Screen
- Invoice Management Example
Account Credit Notes Screen
Invoice Delivery Screen
Invoice Delivery Example
Invoice & Credit Notes Templates Screen
- Word Invoice Template Mail Merge Tips
- Embedding Reports in Invoice Templates
- Invoice Template Example
Rounding Behavior
Notifications & Events
Subscribe to different system events to trigger integration workflows
Available Events
Available Event Tokens
Notifications Screen
Payments
Record automatic payments or manually disburse amounts
Account Payment Methods Screen
Account Payments Screen
- Payments Example
Payment Gateway Screen
- Payment Gateway Example
Pricing
Explore different pricing options and customer specific catalogs
Account Price Plans Screen
Tiered Monthly Recurring Charge
Tiered Usage
Counting Rules for Tiered Pricing
Price Book Regions Screen
Price Books Screen
Product Catalog
Add all of our products and services to the product catalog
Services Screen
- Service Example
Service Status Screen
- Service Status Example
Service Transitions Screen
- Service Transitions Example
Service Types Screen
- Service Type Example
Packages Screen
- Recurring and One Time Charges Package Example
- Global Add-on Package Example
- Toll Free & Trunk Groups Products Use Case
Package Frequencies Screen
Package Status Screen
- Package Status Example
Counting Rules Screen
Regional & Currency Settings
Setup all of your regonal settings including multiple currencies
Configuring Countries
- Regional Settings Example
Configuring State/Province
Multi-Currency
Currency Exchange Screen
- Currency Exchange Example
Exchange History Screen
Reporting & Analytics
Dig into your billing data for the analytics you need
Charts & Dashboards
Generating, Viewing and Downloading Reports
Report Configuration
Report Customization
Report Data Sources
Filtering, Generating and Downloading Reports Example
Salesforce Integration
Connect LogiSense Billing to Salesforce to automate your quote-to-cash
Salesforce Admin Guide
- LogiSense Billing Configuration
- Salesforce (Pre App Installation Process)
- Salesforce (app installation)
- Connecting Salesforce to LogiSense Billing
- Account Field Mapping
- Package Field Mapping
- Contact Field Mapping
- Order Product Field Mapping
- Order Product Service Field Mapping
- Account Invoice List
- Importing and Syncing Data
- LogiSense Requests (API Logs)
Salesforce User Guide
Sales Orders
Combine multiple products into a single order for an account
Account Orders Screen
Share Plans
Configure share plans to share usage across multiple services
Account Share Plans Screen
Share Plans Screen
Share Plan Buckets Screen
Taxes
Manage your tax setup and integration with 3rd parties
Tax Codes Screen
Tax Vendor Screen
- LogiSense Tax Example
Tax Rates Screen
Service Tax Categories Screen
Account Tax Categories Screen
Usage & Rating
Create flexible usage pricing and transform event data
Usage Rate Groups Screen
Usage Rates Screen
Usage Rate Plans Screen
Usage Classes Screen
Usage Class Types Screen
GeoTree Screen
Rounding Rules
Time Periods Screen
Location Groups Screen
Mediation
Usage Data Feeds
Import Usage by API
Data Import History
Billing Activation Rules
Dynamic Usage Classes Screen
Usage Exceptions
- Exceptions Screen
- No UDR Usage Identifier match
- UDR time does not match time period of UDR Usage Identifier
- Usage Rate matching UDR not found
- Usage Rate Group matching UDR not found
- Usage Rate Plan not defined
- Final Usage Bill issued
- Software System Error
Use For Cost Configuration
Usage Buckets & Share Plans
Create definitions of usage inclusions that can be used in plans
Base Buckets Screen
Usage Buckets Screen
Developer
Information for those looking to integrate with the billing system
Developers - Getting Started
- Tokens & Authentication
- PATCH, POST, PUT & DELETE
- Search Requests
- Deep Search - Related Objects
- v2/v3 GET Filters
- Update Requests
- Response Data
- LogiSense Tools
- API Logging
Developer - Docs
- Creating a Database View
- Configuring your DataSource
- What is a DataFlow?
- DataFlow Transaction Scope
- DataFlow Tokens
- Debugging DataFlows
- Setup development environment for .NET 6 in release 10.5.0
Eventing System
- Events
- Notifications
API Platform
- JSON API Logs
- Process Monitoring
- Client Role
- Server API Tool
- Data Flow Tools
Architecture
Explore the logical, delployment and functional architecture of LogiSense Billing
Logical Architecture
- Web Client
- Rating & Mediation Scaling
- Usage Aggregation and Scaling
- Billing Scaling
- Database
Deployment Architecture
- Overview
- Single Node
- Upgrade Strategy
Functional Architecture
- Module Descriptions
- Adjunct Rating & Charging
Security
Controlled Flexibility
Staging Area
UI Configuration Examples
- Product Catalog Configuration Examples
- Account Management Examples
- Reporting Examples
- Usage Configuration Examples
- Data Import Examples
API Examples
Troubleshooting Guides
- Unable to log in to LogiSense Billing
Internal Only / Unpublishable Content
- Email Template Bill Run Completed Configuration Example
- AvaTax Configuration Example
Use Cases (Sample)
Old Content to Review
- Application Help
- Multi-Node
Search

Unable to log in to LogiSense Billing

Last Updated: Thu Jan 14 2021

Summary

This guide will provide you with troubleshooting steps if you are having problems logging into your LogiSense Billing application.

Prerequisites

  • You must have an active account setup in the LogiSense Billing application

Troubleshooting Process

Clear your browser cache

  1. With your browser open, press the ctrl and F5 buttons on your keyboard at the same time to reload the login page and clear the browser cache

  2. Try logging into your Logisense Billing application again. If you are still having issues, proceed to additional steps below

Check to see if your account is locked or if your IP address has been blacklisted

After multiple failed log in attempts you will see the following message:

This message typically means your account is now locked out due to too many failed login attempts. Perform the following steps to check if your user account is locked or if your IP address has been blacklisted.

Note that the steps below requires a user account that can still log into the LogiSense Billing application. You may need to contact the LogiSense Billing administrator at your company to perform these steps.

  1. Log into the Logisense Billing application

    1. Navigate to the Setup / User & Accounts / Users menu

    2. In the Users list, select your user account

    3. In the Login History you will see the failed login attempts as well as a message stating your account has been locked out

      In order to unlock your account, you have to use the Forgot Your Password link on the login page to change your password. See Resetting user passwords Example for further instructions

    4. To check if your IP address has been blacklisted, you can click on the IP Addresses tab. If your IP address is listed there you can click the - button and then click Save to remove the IP from the blacklist. Once you have removed the IP address from the list, try logging in again

Your account may have been disabled or suspended

When you try to login you may see the following message on the login screen

This means the status of your account has been disabled or suspended. To check the status perform the steps below.

Note that the steps below requires a user account that can still log into the LogiSense Billing application. You may need to contact the LogiSense Billing administrator at your company to perform these steps.

  1. Log into the Logisense Billing application

    1. Navigate to the Setup / User & Accounts / Users menu

    2. In the Users list, select your user account

    3. In the Edit User window you will see the Status is either Disabled or Suspended. To enable the account, select Enabled from the dropdown and then save


Contact LogiSense Support

If the above steps do not resolve your login issues, please create a support ticket by emailing support@logisense.com for further review.