CUSTOMER SUCCESS STORY

The Hub of Cloud Communications

Vonage Business

LogiSense understands the challenges we face and provides solutions that can help us succeed. This shows us their commitment to the partnership and not just a vendor-customer kind of relationship.

Ron Ireland, CFO, SimpleSignal

COMPANY AT A GLANCE

SimpleSignal
HEADQUARTERS: Dana Point, CA
WEBSITE: www.simplesignal.com
EMPLOYEES: 11-50
INDUSTRY: Telecommunications
TYPE: Private
SERVICES: Hosted PBX, SIP Trunking, Unified Communications, Voice Apps, Video Conferencing ,Online Collaboration, Mobile Communications

Overview

Founded in 2004, SimpleSignal has grown into the leading SaaS provider of cloud-based voice, video, mobility and coloration services that integrate directly into business work-flow and applications that people work with every day.

The company’s carrier-grade services are designed specifically for small- to medium- sized businesses, combining voice and data, hosted PBX, long distance and conferencing into one powerful, cost effective communications solution.

SimpleSignal, known for creating custom communication solutions uses LogiSense EngageIP Usage Rating and Billing platform to strengthen the value proposition and reduce time to market of usage based and subscription based services.

Challenge

SimpleSignal delivers services through multiple channels, whether that’s through wholesale partners or white labeling or directly to an end user. It’s a wide range of products – large scope – and offered both as usage based and subscription based services.

The platform of choice had to have the qualities of traditional telecommunications billing but also the innovation, flexibility and scalability of Software-as-a-Service (SaaS) billing.

Solution
  • The EngageIP Usage Rating and Billing Platform presented a clear differentiator for SimpleSignal:
  • Being able to quickly roll-out and provision a plethora of VoIP and telephony based network services
  • Enabled substantial improvement in customer experience
  • API integrations into other platforms such as Salesforce
  • Broadsoft BroadWorks revenue assurance tools that help with license reconciliation

 

Results

SimpleSignal’s decision to pursue a usage rating and billing platform vendor which understood the challenges they faced and ability to provide solutions that help them succeed is driving desired results.

According to SimpleSignal’s operational stakeholders the decision to implement the EngageIP Usage Rating and Billing platform has presented a clear differentiator for them in terms of being able to quickly roll-out and provision a plethora of VoIP and telephony based network services and has become an important part of how they deliver their services.

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