Final Usage Bill issued

Last Updated: Thu Sep 24 2020

This error indicates that the account that the usage relates to has been canceled.

Steps to resolve this exception:

  1. On the UDR Exceptions screen select the Final Usage Bill issued exception type

  2. Select an exception in the list that is relevant to the usage you wish to reprocess and then click the  icon next to the exception

  3. If you do not wish to bill this usage the exception can be ignored. If you do wish to bill for this usage you will need to the Usage Identifier related to the exception is configured on an active account-service

  4. Once the UID is on an active-account service return to the UDR Exceptions screen, select the Final Usage Bill issued exception type and Filter the results in the Edit UDR Exceptions panel to indicate what exceptions you wish to reprocess. Filtering is required to indicate which exceptions should be reprocessed, if filtering is not performed no exceptions will be reprocessed

  5. Click on the Reprocess button and on the modal that appears select a time to execute the reprocessing and then click Add

  6. After reprocessing the exceptions will be removed if rating was successful. You can verify the usage that was rated by running the Reports -> Rating & Usage -> UDR History report

  7. If the exceptions remain in the list click the  icon next to an exception and check the 'Last Rating Attempted' field to verify that rating did occur. If rating was attempted at the scheduled reprocessing time and the exception remains then the issue that caused the exception was not resolved. If the 'Last Rating Attempted' date did not change to the time the reprocessing was executed then rating/reprocessing did not execute. In this case contact LogiSense support for assistance in troubleshooting this issue