The LogiSense billing platform, though a fully capable standalone billing solution, is often used in conjuction with other systems. Often times a change in the billing system requires an external system or person to be notified of the change or of the current state of objects within EngageIP. EngageIP notifications allow details of an event and related information to be sent as either an email or webhook callout to an external system.
EngageIP supports event-based API call outs to other systems via webhooks. An EngageIP webhook is an HTTPS POST that occurs when an event fires. When subscribing to the event, users can configure the designated URL for the webhook. Using parameters, data about and related to the event can be added to the callout.
EngageIP supports event-based email notifications. EngageIP email notifications utilize email templates that are sent when an event fires. The templates can be plain text or HTML and contain tokens that are replaced with actual data from the event. For example, a usage notification may be sent when an account consumes 50% of its data usage for the month. In this case tokens may be used to fill out details such as the amount of usage currently used, the account number, and even the recipient's name.