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LogiSense > Solutions > Converged Billing/OSS > Workflow Engine

WORKFLOWS AND BUSINESS PROCESS MANAGEMENT

Tap into the Power of Automation Today

Every organization is unique so why shouldn’t you be able to create your own workflow processes to support specific business needs? With the EngageIP Workflow Engine, you can.

Acknowledging the fact that your customer life cycle and service provisioning requirements are unique, the workflow engine allows you to dictate how the EngageIP Billing application should behave instead of being held captive to a predefined process flow.

You now have the power to create custom or out-of-the-box workflow processes that leverage the EngageIP Billing application as the hub for handling customer sign-ups, trigger when service provisioning should occur, who to notify in case of issues and escalate tickets to the appropriate departments or individuals, as well as automate common IT management processes for incident resolution, change orchestration, and repetitive maintenance tasks.

GRAPHICAL AUTOMATED WORKFLOWS

Turn common IT processes into fully automated workflows represented in easy-to-follow graphical views, modeled after your precise requirements.

FLEXIBLE WORKFLOW EXECUTION

Execute automation flows depending on your process; from operator initiated in the user interface, triggered through event or integration alerts and events, or pre-schedule tasks.

Extensibility

Flexible APIs enable easy customization and automation for maximum benefits.

Workflow Management | Business Process Management

Sample Graphical Workflow

Thursday August 28 2008