VoIP Billing and OSS
VoIP Billing with EngageIP is the strategic choice for service providers seeking carrier grade performance and reliability by offering Prepaid VoIP and Postpaid VoIP services, billing for call usage, offer flexible call plans, and comprehensive call rates through multiple VoIP call legs to achieve maximum business efficiency.As the demand for voice traffic increases Telcos are looking for new ways to accommodate the demand and service providers to expand their service offerings and leverage existing network resources.
VoIP Billing Process
Billing for VoIP services not only requires provisioning the service with a carrier/provider but also provision the service within the billing system. From VoIP service creation and classification to provisioning the service internally; importing CDRs from multiple sources and rating to billing and bill presentment (sending invoices to end customers); the EngageIP VoIP Billing system allows service providers to efficiently manage and accurately bill all aspects of end customer VoIP usage.VoIP Fraud Management and Leakage Free Rating
With its robust authentication and rating capabilities, EngageIP VoIP Billing enables Internet Telephony Service Providers (ITSP) to make the most of their service offerings while protecting valuable revenue streams through its fraud management capabilities, leakage free CDR rating and revenue assurance functionality.VoIP Rating Architecture
Advanced rating system is more dynamic than traditional rating tables. Providers converting their rate plans can have up to 70% fewer price points to manage and with less chance of revenue leakage. Old style LERG tables have been upgraded to a geography tree. Rates can be attached anywhere on the tree. Rates can be configured with any desired granularity, be it one rate for a country or fine-tuned down to individual long distance dialing patterns.VoIP Billing Solution includes
- EngageIP Converged Billing Solution
- EngageIP Rating Engine
- Invoicing / Bill Presentment
- Reporting System
- Workflow Engine / XtendaBase Technology Framework
- Customer Self-Care Portal
- Wholesale Billing / Billing-as-a-Service
- Resource Management
- Technical Ticketing System
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ENGAGEIP CONVERGED BILLING SOLUTION
Provide flexible, rating and billing for all voice, data, broadband, content, and video services
- Single charging and billing system that is flexible, integrated, and converged
- Increase revenues through innovative business and monetization models
- Utilizes a single Billing architecture to support prepaid-postpaid and wireline-wireless convergence with a single set of integrated products
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ENGAGEIP RATING ENGINE
Deliver rapid, reliable, and accurate rating of your entire service offering
- Service Rating Neutral; usage, call rating, and network elements
- Tiered pricing models allows different rates for different service qualities
- Self-adjustable rating rules allows support for frequent and/or rapid change of rate plans
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INVOICING / BILL PRESENTMENT
Invoices as unique as your business (one-bill, summary, full detail)
- Support multi-level customer hierarchies to reflect budget centers with corporate invoicing schema
- Customize invoice templates with tokens to place accounting information anywhere
- Convergent service presentment on invoice capabilities (one-bill)
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REPORTING SYSTEM
Reporting in real-time and tailored to your business processes and needs
- Built in Standard Reports including Accounting, Customers, CDR, Workflow Automation, and Cases
- Business Intelligent Tool with 360 degree view of EngageIP Billing/OSS solution activity
- Review, manipulate, customize, and export data to make better business decisions
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WORKFLOW ENGINE / XTENDABASE TECHNOLOGY FRAMEWORK
Extend the capabilities of the system and make swivel-chair operations a thing of the past
- Dynamic attributes allow you to easily store business specific data without the need for EngageIP system development
- Live Pages allows you to add powerful functionality to the existing EngageIP web interface
- Turn common IT processes into fully automated workflows represented in easy-to-follow graphical views, modeled after your precise requirements
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CUSTOMER SELF-CARE PORTAL
Increase brand interaction by allowing customers to self-manage their accounts
- Fully customizable and plug-in driven interface allowing you to quickly implement your customer self-care portal
- Provide an additional channel for customers to interact with your brand
- Secure loyalty and drive new revenue opportunities
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WHOLESALE BILLING / BILLING-AS-A-SERVICE
Synchronize and monetize your reseller/partner hierarchies
- Multi-tier rating and synchronization
- Ensure complex partner settlement while preventing revenue leakage
- Manage reseller settlement anywhere in the value chain
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TECHNICAL TICKETING SYSTEM
Document and resolve trouble tickets painlessly
- Complete audit trail of support/customer service cases per customer
- Time to repair (TTR) and escalation rule capabilities
- Online case status viewing available for end customers
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RESOURCE MANAGEMENT
Eliminate cumbersome spreadsheets, segmented databases, and manual tracking
- Supports DID, IP, VoIP alias, network elements, and user defined resources providing full audit trail and accurate billing
- Full reseller functionality - parent-child trees and billing
- Manage your physical and virtual service offering assets within the EngageIP solution
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