Services

Billing Solutions

Service Management

engageIP Product Training - voIP Module

The EngageIP VoIP Module allows service providers and enterprises to provide cost effective Voice over IP (VoIP) services through EngageIP Billing. This course will give detailed setup and configuration of dealers, users, rate tables and provisioning and will explain how VoIP services are integrated and utilized within EngageIP Billing. It will also cover the relevant VoIP and Provisioning reports generated through EngageIP Billing.

Objectives

Understand and configure VoIP within EngageIP Billing
Introduce client with VoIP rate tables and provisioning
Familiarize client with reporting data

Topics

Setting up dealer information
Configuration of WTN and Shipping DNS information
User Designation assignment
VoIP Calling Zones
VoIP Rate Groups
VoIP Rate Names
Constructing VoIP Rate Tables
Basic provision configuration
Provisioning template configuration
Call history look up
Provision failure reports

Audience

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, managers, and customer care staff.

Delivery

This course is delivered online via WebEx and has a four (4) hour duration.

Prerequisites

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required. EngageIP Billing Orientation or EngageIP Suite Orientation training required.