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engageIP Product Training - voIP Module

The EngageIP VoIP Module allows service providers and enterprises to provide cost effective Voice over IP (VoIP) services through EngageIP Billing. This course will give detailed setup and configuration of dealers, users, rate tables and provisioning and will explain how VoIP services are integrated and utilized within EngageIP Billing. It will also cover the relevant VoIP and Provisioning reports generated through EngageIP Billing.

Objectives

  • Understand and configure VoIP within EngageIP Billing
  • Introduce client with VoIP rate tables and provisioning
  • Familiarize client with reporting data

Topics

  • Setting up dealer information
  • Configuration of WTN and Shipping DNS information
  • User Designation assignment
  • VoIP Calling Zones
  • VoIP Rate Groups
  • VoIP Rate Names
  • Constructing VoIP Rate Tables
  • Basic provision configuration
  • Provisioning template configuration
  • Call history look up
  • Provision failure reports

Audience

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, managers, and customer care staff.

Delivery

This course is delivered online via WebEx and has a four (4) hour duration.

Prerequisites

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required. EngageIP Billing Orientation or EngageIP Suite Orientation training required.



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