Services

Billing Solutions

Service Management

engageIP Product Training - Integrated Suite Intermediate

This course will provide an in-depth look at the integrated suite solution of EngageIP Billing and Traffic Manager. It will cover the same material as the EngageIP Billing Orientation and EngageIP Traffic Manager Module courses but will also include additional configuration options, customer care (Tech Track), reporting, and the customer self-care portal (WebUser). Fundamental configuration and operational concepts will be reviewed using a scenario driven approach.

Objectives

Display flexibility offered by the integration of EngageIP Billing and Traffic Manager
Utilization of customer care (Tech Track)
Familiarize client with reporting capabilities
Ensure all appropriate staff have same base level knowledge

Topics

Integration of EngageIP Billing and Traffic Manager
Administration and company configuration
In-depth description of services and configuration
Branded and non-branded dealer configuration
Report menu overview
Custom invoice overview and configuration
Payment methods and options
Customer care (Tech Track)
User creation and customer self-care portal

Audience

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, managers, and customer care staff.

Delivery

This course is delivered on-site and has a two (2) day duration.

Prerequisites

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required.