Services

Billing Solutions

Service Management

engageIP Product Training - Billing Intermediate

This course will provide a more in depth look at the functionality of EngageIP Billing. It will cover the same material as the EngageIP Billing Orientation course but will also include additional configuration options, customer care (Tech Track), reporting and the customer self-care portal (WebUser). Fundamental configuration and operational concepts will be reviewed using a scenario driven approach. The course is appropriate for managers, system administrators and customer care staff.

Objectives

Understand the features of EngageIP Billing to maximize efficiency
Familiarize client of reporting capabilities
Ensure all appropriate staff have same base level knowledge

Topics

Administration and company configuration
Custom invoice overview and configuration
Payment methods and options
In depth service configuration overview
Customer care (Tech Track)
User creation and customer self-care portal
Branded and non-branded dealer configuration
Report menu overview

Audience

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, managers, and customer care staff.

Delivery

This course is delivered on-site and has a two (2) day duration.

Prerequisites

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required.