engageIP Product Training - Billing Orientation

This course will provide an entry level, basic understanding of EngageIP Billing and OSS. It is designed to be a quick start post-installation overview to enable the application to execute at a primary level. Fundamental configuration and operational concepts will be reviewed using a scenario driven approach. The course is an appropriate basic level introduction to utilizing the product for managers, system administrators and customer care staff.

Objectives

• Understand the basic features of EngageIP Billing to maximize capabilities
• Configure EngageIP Billing at a primary functioning capacity
• Ensure all appropriate staff have same base level knowledge

Topics

• Default company and billing information settings
• Specifying e-mail and mail domain settings
• Adding administrators and setting user permissions
• Tax types and codes
• Payment methods and options
• Entering Credit Card Types
• Creating basic service offerings
• Specifying service types

Audience

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, accounting personnel, managers, and customer care staff.

Delivery

This course is delivered remotely via WebEx and has a two (2) hour duration.

Prerequisites

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required.

ISP Billing Benefits |VoIP Billing Software | Prepaid Billing Software | ISP Billing | WiFi Billing | Broadband Billing | Hotspot Billing | Convergent Billing