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This course will provide an entry level, basic understanding of EngageIP Billing and OSS. It is designed to be a quick start post-installation overview to enable the application to execute at a primary level. Fundamental configuration and operational concepts will be reviewed using a scenario driven approach. The course is an appropriate basic level introduction to utilizing the product for managers, system administrators and customer care staff.
Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, accounting personnel, managers, and customer care staff.
This course is delivered remotely via WebEx and has a two (2) hour duration.
Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required.