ENGAGEIP PRODUCT TRAINING - BILLING ORIENTATION

This course will provide an entry level, basic understanding of EngageIP Billing and OSS. It is designed to be a quick start post-installation overview to enable the application to execute at a primary level. Fundamental configuration and operational concepts will be reviewed using a scenario driven approach. The course is an appropriate basic level introduction to utilizing the product for managers, system administrators and customer care staff.

OBJECTIVES

Understand the basic features of EngageIP Billing to maximize capabilities
Configure EngageIP Billing at a primary functioning capacity
Ensure all appropriate staff have same base level knowledge

TOPICS

Default company and billing information settings
Specifying e-mail and mail domain settings
Adding administrators and setting user permissions
Tax types and codes
Payment methods and options
Entering Credit Card Types
Creating basic service offerings
Specifying service types

AUDIENCE

Individuals with responsibility for operational management functions. The class will be appropriate for system administrators, accounting personnel, managers, and customer care staff.

DELIVERY

This course is delivered remotely via WebEx and has a two (2) hour duration.

PREREQUISITES

Basic understanding of IP Billing fundamentals and knowledge of existing business processes would be helpful, but not required.

Thursday December 04 2008