LogiSense Leadership Team

LogiSense’s leadership team sets the vision for complete rating and billing flexibility and agility. Their expertise and deep knowledge in real-time usage rating and subscripting billing drives growth for our customers. Their passion forms a culture that encourages innovation and empowers team members to be their best.

Flavio Gomes | Founder & CEO

Flavio is leading a team of highly skilled and passionate professionals to deliver on a vision he sees of enabling digital transformation towards the Usage Economy – the dynamic convergence of subscription- and usage-based billing models, allowing digital businesses to monetize in real-time any triggered event to drive revenue, gain intelligence and lever significant competitive advantage.

As CEO and founder of LogiSense, Flavio is a serial entrepreneur and technology visionary with over 20 years of leading the delivery of products and services to Communication providers and Enterprises in the Telecom, UCaaS, IoT/M2M and digital business marketplace.

Rob Payne | Chief Technology Officer

Rob comes to LogiSense after spending almost 7 years at BlackBerry where he held senior engineering leadership positions across the company. Most recently as Senior Vice President, Global Technology Services he was accountable for the CIO function, ran the global BlackBerry network and services (such as BBM) and the engineering teams for all shared BlackBerry infrastructure (BB ID, cloud storage, etc.). He transformed the legacy infrastructure into one of the largest, lowest cost, private cloud infrastructures in the world as the basis for new service offerings and revenue growth.

Prior to this, he held several roles leading to Senior Vice President, Handheld Software, where Rob lead the device applications teams for BlackBerry 6, all device platform and product software engineering for BlackBerry 7 and co-lead the software engineering for BlackBerry 10, shipping approximately 135 million devices in 3 years.

In his 25 year career in technology across a variety of industries, Rob has a proven track record of innovation, operational excellence, and people leadership, from the smallest startups to leading teams in excess of 3,500 people. He holds a Bachelor of Arts (Economics) Degree and a Diploma in Management Studies from Wilfrid Laurier University.

Tom Gross | VP of Engineering

Tom is an accomplished technology leader who offers an impressive track record of success in building and managing interdisciplinary software development teams in fast paced start-up and corporate environments. During his 25 year career, he has led both small and large teams delivering software on; desktop, mobile, and web-based platforms.

As Director of Engineering for LogiSense, Tom ensures that the company’s development team is focused and well equipped to deliver the world’s most agile real-time usage rating and billing solution to the UCaaS, M2M/IoT, and Enterprise service provider marketplace.

Prior to LogiSense Tom served as VP, BlackBerry Handheld Application where he led a globally distributed mobile application development organization consisting of 500+ software professionals responsible for delivering many of the core applications for BB7 and the initial release of BB10 including all PIM, Media, Hub and many popular Utility apps. Tom holds a BMath, Honours Degree in Computer Science / Information Systems from the University of Waterloo.

Christine Portwood | VP of Human Resources

Christine is unconventional. And unapologetic in her pursuit of excellence. She is at LogiSense with one purpose: to build a winning team, and plays a major role in the company’s overall organizational strategy and performance. With an insatiable curiosity and playful wisdom, Portwood is willing to question the traditional role human resources plays in successful organizations.

Christine earned a BA with honors in Psychology from the University of Guelph with a post-graduate focus on Human Resources Management.

Ryan Susanna | VP of Sales

Ryan is a seasoned telecommunications expert with a broad background in both the service provider and software vendor sides of the business. Ryan is currently responsible for worldwide sales at LogiSense. During his tenure, Ryan has held executive level positions including Senior Sales Executive, and Director of Sales. In these roles, he has provided strategic sales, product, and market guidance for our next generation IP service management solutions.

Prior to LogiSense, Ryan held B2B sales roles within the ISP and Digital Imaging verticals. With a flair for selling complex solutions at all levels, Ryan has more than a decade of sales and product management experience in the telecommunications industry. Ryan holds a Bachelor of Science degree in Computer Science from Wilfrid Laurier University.

Todd Conroy | VP of Customer Experience

Todd thrives on launching products, benchmarking performance, and improving processes. As part of his team at BlackBerry, Todd was responsible for the technical account teams representing over 650 carriers on both the handheld and network sides of the business. He has a proven track record of providing measurable product quality improvements leading to higher customer satisfaction and lower return rates.

As Vice President of Customer Experience, Todd is responsible for a team that will deliver world class customer support throughout the design, installation and maintenance phases of the EngageIP platform. Todd brings tremendous experience in scaling customer support teams at the global enterprise level to the team and will help define and optimize the customer experience at LogiSense.

Prior to LogiSense, Todd held executive roles with Zebra Technologies, BlackBerry, Freescale Semiconductor and Motorola. Todd holds a Bachelor of Science degree in Electrical Engineering and a Master’s degree in Computer Science from the Illinois Institute of Technology. In addition, Todd holds a Master of Business Administration from the Kellogg Graduate School of Management at Northwestern University.

Ricky Gill | Director of Marketing and Product Management

Ricky pulls his experience from almost a decade of experience in the telecoms and product management sector. Varied experience from a number of large telecoms firms places Ricky as an informed, knowledgeable and sound leader for assisting in the development and direction of the LogiSense product suite.

Passionate about emerging technologies, Ricky has an incessant thirst to understand and design leading-edge solutions for the complex and constantly evolving Telecoms, Internet Services, and Software industries. Ricky creatively and expertly provides his planning and execution experience to drive the strategic direction of the corporate product and marketing initiatives.

Rich Kozub | Director of Client Services

Rich leads the charge for LogiSense in the area of professional and support services. His strong leadership skills and work ethic have been instrumental in creating the high level of customer reference-ability and reputation for service that LogiSense has achieved.

Over the past 13 years, Rich has had a significant impact on the implementation of a corporate culture that focuses on customer priorities first. Rich brings a depth of experience to the team, with more than 13 years of involvement in managing customer service in the dynamic, varied and mission critical commercial Internet services world.

Chris Brown | Director of Solutions

Chris has over 15 years of experience in the telecommunications industry dealing with Fortune 2000 enterprises and service providers globally. As Director of Solutions, Chris is responsible for a team that will learn our customers business inside and out, and design the right implementation of EngageIP for their defined goals. The Solutions group will work closely with Sales, Customer Services, Product Management and Development to ensure the delivery of the complete solution for the customer.

During his tenure at LogiSense, Chris has acted as a Senior Software Developer, Business Analyst, Sales Engineer, Director of Technology and now Director of Solutions.

Prior to LogiSense, Chris held a Senior Software Development role with Switchview/Avotus focusing on Enterprise class software for the Telecommunications market. He was a key member responsible for the architecture of their hosted services and applications. Chris holds a Bachelor of Science degree in Computer Science from the University Of Western Ontario.

Carrie McNabb | Director of Finance

Carrie provides business leadership and direction of financial planning, fiscal operations, and international compliance at LogiSense. She oversees the financial performance of the organization and managing the strategic financial vision.

Carrie has extensive experience managing accounting, finance, and revenue operations within the technology industry. Carrie has a Bachelor of Business Administration from Wilfrid Laurier University and holds accounting designations for both the Chartered Professional Accountants (CPA) and Certified Management Accountants (CMA) of Ontario.