http://www.logisense.com/kb/ http://www.logisense.com/kb/index.php?View=entry&EntryID=220 (KB220) - This article covers the recommended and proper order for importing system configuration data in to EngageIP Billing NOTE: Before importing System Configuration Data, you must complete the article titled: Data Migration Utiltity... EngageIP Billing v8/Database Wed, 01 Feb 2012 12:02:36 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=262 This document describes the basic use of reports, how to filter them and the advanced sorting techniques that are available. Contents: Basic Report Overview Filtering Reports Account Search Logic strings / options ... EngageIP Billing v8 Wed, 01 Feb 2012 11:46:44 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=506 This custom report lists provides detailed Bucket amounts (setup tab level Package Bucket component) with package created date, bill group, and amount of bucket minutes to assist in reconciliing bucketed totals and what amount should be in... EngageIP Billing v8/Telecom Billing Module/CDR Wed, 01 Feb 2012 11:25:17 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=498 UDR Rating UDR Rating is the new name for EngageIP 8.3 and its system and interfaces for rating telecom calls or rating data Contents: UDR High Level Overview Definitions: Geotree UDR Rate Plan ... EngageIP Billing v8/Telecom Billing Module/UDR Fri, 27 Jan 2012 22:22:21 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=500 This document provides extra detail on the tier sync processes. Contents: Description Basic Requirements Configuration Steps Reseller Template for propagation of configuration to new owners Detailed Process... Training - Agendas and Tutorials Thu, 26 Jan 2012 11:19:54 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=343 This document provides detail for installing and uninstalling the EngageIP services. To install either service (replace the service name for each) Open a command prompt on the webserver Locate the InstallUtil.exe program in... EngageIP Billing v8 Thu, 26 Jan 2012 11:18:44 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=79 (KB79) - This article outlines the basic functionality and options associated with the ticketing system in regards to emailing. Email to ticket Ticket Functionality Ticketing System Ticket Emails On This Page Ticketing System... EngageIP Billing v8/Tickets Fri, 20 Jan 2012 13:34:58 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=282 This article provides a tutorial on managing transactions on customer accounts Contents: Debit Transactions Payment / Credit Transactions Credits Payments Refunding Payments Disbursing Payments or credits ... Training - Agendas and Tutorials Thu, 19 Jan 2012 16:59:54 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=318 This article details the synchronization of packages and how the frequency on services is affected by the frequency on packages. Contents: Package Frequency and Synchronization Mixed Mode Sync Disable Prorate Option Examples of... EngageIP Billing v8/Billing Thu, 19 Jan 2012 16:19:28 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=470 NOTE: For any upgrade, please review the upgrade confirmation outline provided in KB Article #363. It provides a base set of processes to be carried out before upgrading your production environment, this will minimize unforeseen isses or... EngageIP Billing v8/Release Notes Thu, 19 Jan 2012 16:12:13 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=276 This document describes how to create, add permissions and how to import predefined role sets for EngageIP Contents: What is a role? Role Hierarchy (8.3.6 and greater) Adding Roles Setting Role Permissions Importing... EngageIP Billing v8 Thu, 19 Jan 2012 15:41:03 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=72 (KB72) - This article describe the configuration and actions that Credit Ratings perform on accounts. View products that this article applies to. On This Page Description Adding Credit Ratings Adding Action Scripts ... EngageIP Billing v8/Billing Thu, 19 Jan 2012 11:15:45 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=473 Description: Extended attributes are configured in a similar manner to standard package / service / role profile questions but can be applied to different set of objects in EngageIP. These allow you to collect more detailed and custom... EngageIP Billing v8 Thu, 19 Jan 2012 09:23:26 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=321 This article describes the use of the customer portal and how one can alternatively use the adminportal for customer access. Contents: What is the customer portal? How is the customer portal used? Configuring the Customerportal ... EngageIP Billing v8/Customer Portal Wed, 18 Jan 2012 12:57:52 -0500 http://www.logisense.com/kb/index.php?View=entry&EntryID=441 The purpose of the langauge list is to allow you to either translate the existing values in your EngageIP installation to another langauge or simply to allow you to adjust the naming so it suits your company's internal lexicon better. See... EngageIP Billing v8 Wed, 18 Jan 2012 12:51:53 -0500