Increase Customer Retention and Improve Brand Value

Customer Experience Management

Today’s customers are more technically savvy and prefer online self-service tools that allow them to manage their subscriptions from their laptops, smartphones and tablets over contacting their customer service representative.  For Service providers this represents a cost effective solution to support and retain their customers as their business begins to scale upwards.  It also improves the productivity of agents who can focus more of their time on helping business increase their market share.

Transparent Billing

Customers need to know when something happens with their Service Level Agreements in real time.  With our platform, customers can get alerted when their service level usage reaches certain thresholds so that customers are always in the know and are aware of what their subscription options moving forward are.

Improved Customer Experience

The increasing role technology, specifically connectivity has helped create the conditions for improved customer experiences that are predominantly online.  The LogiSense solution provides your customers with all the tools required to self-manage their subscriptions, view invoice and usage details through self-service portals.

Secure Payments

Customers demand simple Pay Now or Auto Pay functions for accepting credit card and ACH payment types online.  In addition, customers need to be ensured that the service provider’s payment pages are secure.  LogiSense provides PCI compliant payment solutions that are integrated into the back end billing modules ensuring cardholder data is protected at all times.

End to End Customer Experience Management

Modern back office systems need to be able to automate the customer lifecycle as much as possible to ensure you as the service provider are engaging with your customers proactively, intelligently and at the right time.

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