VON Spring 2007 Review

Having a week to catch up from the VON show was a good thing.

I find that on average, business activity doubles or triples after a trade show. Nothing beats face-to-face communication as part of the relationship building process. Faces are associated with the voices of partners and customers that you’ve been working with for a considerable amount time and things usually kick into higher gear as a result.

I had the opportunity to briefly meet Jeff Pulver, the man behind VON, Vonage and a host of other projects but perhaps most famous for the “Pulver Order” whereby he cleverly argued that VoIP traffic is not a telecommunications service, thus not obliged to the regulatory laws governed by the FCC. Jeff is a big bear of a man with great vision and a music lover which is always cool in my books.

The show was buzzing with activity and I found it an overall great investment from LogiSense’s perspective. I spent most of my time on the show floor with existing customers, partners and exploring new opportunities. I did manage to catch the plenary keynote and of particular interest was Niklas Zennström of Skype fame and how skype is extending its vision into the world of social networking. With recent revitalization of the LogiSense blog and my interest in Web2.0 and how it will unfold in the telecommunications sector; Niklas’s talk hit the hot buttons for me.

Bottom line VON was fun and productive and we might just see you in Boston at VON FALL.


Flavio Gomes - CEO/President
LogiSense Corporation

Spring VON San Jose

LogiSense will be exhibiting at the Spring VON show in San Jose March 19th-22nd, booth number# 1248. From what we hear, the VON conferences have really gained momentum over the years and we’re looking forward to contributing to the show and getting the latest insight on the VoIP market place. A post-show review will follow.

Business Process Reference Guide

As a software trainer for Logisense, I have the advantage of traveling and meeting with customers who wish to benefit from our onsite training curriculum. While online training sessions prove to be a resourceful and modern alternative to corporate travel, nothing beats the time-honoured approach of face-to-face training. Whether training in the USA, Europe or Australia, one thing seems to ring true: in the process of training, I too learn from our customers . I learn about their wants, their needs and I also listen for hints of information that may prove useful in the further development of courseware and additional documentation to help guide our customers to reach their business and technical objectives.

Working with customers onsite to better understand how to reconcile their business processes with the many EngageIP Billing functions, I have had the exceptional advantage to understand their underlying needs. Hence the recent reference document development based on customer input: EngageIP Billing - Business Process Reference.

Given the robust nature of the EngageIP Billing application , many options are available to our customers who want to maximize the efficiency of their billing and OSS via process automation. The Business Process Reference takes a broad analysis of the IT processes involved with billing and OSS as well as the business activity and relationships between the two. Based on this analysis, it provides a scope of “what is possible” with the EngageIP Billing application thereby assisting our customers to lay the foundation for their unique business and technical objectives.

In developing this type of document, it is our intention here at LogiSense to provide tools to assist our customers in effectively using the EngageIP Billing application. Whether or not I have the good fortune to visit your company onsite, hopefully this document will assist your organization to realize it’s full billing and OSS potential by means of automating, optimizing, and simplifying the delivery of your IP services with EngageIP Billing.


Barbara Shackleton
Software Trainer / Application Specialist

Communicating With Customers

Recently, myself and another executive here at LogiSense, Ryan Susanna, attended a sales seminar by Jeffery Gitmore http://www.gitmore.com/ sponsored by our local technology association Communitech www.communitech.ca. Jeffery is an entertaining speaker and he reaffirmed some key points that resonated with me. One of them was to continually find creative ways to communicate with your customers, partners, and team. With that, I remembered an initiative we took some years ago that made a lot of sense. Back in 2004, LogiSense decided to experiment with a blog in the hopes that we’d could better communicate with our current and potential customers by sharing some insights related to our business and market place. It was a great learning experience. With our early experiment instilling an appreciation of blogging as a way to enrich and compliment our communications, we decided to bring this initiative back online. We’ll strive to keep the content engaging and hopefully add value to those who share similar interests. So…welcome again!

Flavio Gomes
President and CEO

BillSoft and LogiSense Partner to Provide Integrated Taxation and Billing Solution

Cambridge, ON – May 16, 2005 – BillSoft, Inc., the market leader for taxation, and LogiSense Corporation, the world's leading provider of IP Billing and network service management products for service providers competing in the converged IP services market, today announced an alliance to provide joint customers with an integrated, real-time billing and taxation solution that enables service and telecommunications providers to offer comprehensive, accurate billing and taxation for existing and new services.

[Click Here to read full release]

LogiSense and Gemtek Partner to Offer end-to-end Public Access and Billing Solution

LogiSense Corporation is the world's leading provider of IP network service management products for service providers competing in the converged IP services market and Gemtek Systems, the fastest growing independent manufacturer of wireless networking equipment world-wide, announced today that they have formed a technology partnership to deliver an end-to-end public access solution.

Click Here to read full release

Wireless VoIP threatens cellular voice revenues

According to researcher Analysys, the emergence of wireless VoIP through WiFi threatens to impact carrier's wireless voice revenues. The new report claims that WiFi will quickly emerge as the preferred wireless technology for wireless VoIP, edging out Bluetooth, which will likely be killed off by the continued growth of WLAN systems. While some carriers plan to offer dual cellular/wireless VoIP solutions to head off this trend, it seems likely that wireless VoIP will impact carrier voice revenues no matter what strategy they take. The study warns that 3G mobile carriers have little incentive to offer VoIP services as W-CDMA offers the cost and capacity to support fixed mobile substitution.

For more on the threat of wireless VoIP to cellular voice:- check out this story from cellular-news