IN THIS ISSUE
Question Of The Month – I need to print only a specific list of invoices at a time and I need them sorted, how can this be accomplished?
Feature Of The Month – Role Based Password Security
Tip Of The Month – Have you checked your maintenance plan lately?
Enhancement Of The Month – BillSoft Tax Exemption – New Option For ALL
I need to print only a specific list of invoices at a time and I need them sorted, how can this be accomplished?
With the new print tool, you can fully filter and sort the invoices that sit in your print queue in EngageIP. To do this, start the print tool, then click the ‘Filter’ button, once your invoices are filtered, you can click ‘Start Printing’. For more information, see KB Article #56
Role Based Password Security
Securing EngageIP should be your first priority since all customer data is potentially accessible via the adminportal interface – with the exception of credit card numbers which are not viewable through the interface in accordance with PCI compliance. Adminportal passwords however is a major piece of the security puzzle so hardening them is one way to increase your overall security. To ensure your system passwords are secure for the adminportal, configure the roles in your system to enforce strong password rules including alpha-numeric passwords, password history restrictions and minimum password lengths. For more information, see KB Article #276
Have you checked your maintenance plan lately?
The first step to performance, security and disaster recovery is to have a good maintenance plan in place in MSSQL. You should be regularly checking that the maintenance plan is processing its jobs successfully and for example the backup location is not out of space, that the plan is purging old data as configured and that no errors are showing up in the log reports. For more information on using MSSQL maintenance plans, see KB Article #40
BillSoft Exemption – New Option For All
A new option in the BillSoft exemption component allows you to select ‘All’ so that all transactions are exempt from all taxes. For detail, please see KB Article #20
Sending a quick email greeting to a customer is a great way to stay in contact, to let them know you are taking the time to wish them the best and is a great tool to also provide notices for things like maintenance windows, or even to announce a new product or option for customers. Read more about using reports in EngageIP to send an email to your customer base here: 
Want to mark an invoice as printed or sent without emailing it or having to run billing to send it to the print queue? LogiSense has added a button labeled ‘Printed’ which you can use to mark invoices as printed so that they are not delivered during a bill run, either through the email process or printing process. To use it, simply check the box beside the invoice you want to mark, and click ‘Printed’