Having a backup plan and a full disaster recovery / response is critical to the welfare of any business. To assist in that plan in conjunction with the use of EngageIP Billing, we have the following KB articles which provide a brief overview of what to do to prevent loss of data and what to do when a server crashes for example and you need to rebuild.

Maintenance Plans that should be in place:

http://www.logisense.com/kb/index.php?View=entry&EntryID=40

Disaster Recovery Plan:

http://www.logisense.com/kb/index.php?View=entry&EntryID=205

Should you need any further detail on items like installation files, or directory locations, please contact LogiSense Customer Care: support@logisense.com or by calling (519) 249 0508