Please note that BillSoft updates for August and going forward will require a new EZTax.Net.dll file to be placed in your EngageIP directories as specified in KB Article #20. This new file will not need to be updated going forward so your update process will change slightly as outlined in this KB article. If you have any questions or need assistance, please contact LogiSense Customer Care at support@logisense.com
Posts Tagged ‘BillSoft’
BillSoft Update Notice for August 2010
Thursday, July 29th, 2010May 2010 Newsletter – Volume 6, No. 5
Friday, April 30th, 2010IN THIS ISSUE
Question Of The Month – Where does the billing contact come from when the Genband importer adds a user to EngageIP?
Feature Of The Month – Batch Payments – Added Confirmation and Ability
Tip Of The Month – BillSoft TaxVendor Integration Update – DLL and HST (Canada) Information
Enhancement Of The Month – Ticket Email Templates
Where does the billing contact come from when the Genband importer adds a user to EngageIP?
The billing contact is derived from the firstname and lastname on the User object in the M6. For detail on the importer, please see KB Article #25
Batch Payments – Added Confirmation and Ability
The batch payments screen has been updated to provide multiple confirmation items when adding batch payments. When you search for a user, you now have a list of invoices to confirm payment on and the first name and last name will be displayed for extra confirmation. In addition, you can now provide a list of invoices that you wish the payment to be disbursed to all on one screen. For more detail on how to use this, see KB Article #432
BillSoft TaxVendor Integration Update – DLL and HST (Canada) Information
As of EngageIP version 8.2.7, the TaxVendor dll has been integrated into EngageIP so that it does not need propagation when upgrading Billsoft files. The existing Billsoft files (dlls) however still need to be propagated to EngageIP directories. For details on the new process, please see KB Article #20
GST and PST will be replaced with HST in British Columbia and Ontario. To make sure your system is up to date when they come into effect, please review KB Article #450
If you have any questions or require assistance, please contact LogiSense Customer Care: support@logisense.com
Ticket Email Templates
The ability to add HTML templates to outgoing ticket emails has been added. To setup your template, please see KB Article #448
HST coming into effect for two Canadian provinces
Tuesday, April 27th, 2010GST and PST will be replaced with HST in British Columbia and Ontario. To make sure your system is up to date when they come into effect, please review KB Article #450
If you have any questions or require assistance, please contact LogiSense Customer Care: support@logisense.com
LogiSense and BillSoft® team to power Telesphere Hosted VoIP Billing and Taxing needs
Friday, January 15th, 2010LogiSense EngageIP Billing and OSS Platform and BillSoft EZTax combine to offer seamless Service billing, taxing and reporting.
Cambridge, Ontario CANADA. – (October 1, 2009) – LogiSense Corporation announced today that its technology integration with BillSoft’s EZTax product has been selected and successfully deployed by Telesphere Networks, a Phoenix, Arizona based provider of Hosted VOIP Services.
December 2009 Newsletter – Volume 5, No. 12
Monday, November 30th, 2009
Happy Holidays From LogiSense Corporation
IN THIS ISSUE
Question Of The Month – What is the best way to find out about any new features or enhancements in EngageIP Billing or Traffic Manager?
Feature Of The Month – Mass Emailing – Seasonal Greetings, Maintenance Notices, Etc.
Tip Of The Month -Moving Accounts Around In EngageIP
Enhancement Of The Month – BillSoft Account Level Exemption Options
What is the best way to find out about any new features or enhancements in EngageIP Billing or Traffic Manager ?
There are a few different options for you to keep up to date with the latest LogiSense news, and the newsletter / blog is one way. Here are some other direct ways to stay on top of things:
- Subscribe to the KB feed here: http://www.logisense.com/kb/rss.php – This allows you to see the latest articles that have been updated or added to the system
- Subscribe to this blog via RSS (see bottom of page) – This will be constantly updated with company news, details on new features and other valuable information
- Review the release notes as they become available in the KB, see the latest release notes here
- Looking for a specific feature? Or an update to an existing one? Or an innovative way to enhance your productivity or to implement a certain process in your organization? Email us and we can help find the solution or feature that will best fulfill your requirements
Mass Emailing – Seasonal Greetings, Maintenance Notices, Etc.
Sending a quick email greeting to a customer is a great way to stay in contact, to let them know you are taking the time to wish them the best and is a great tool to also provide notices for things like maintenance windows, or even to announce a new product or option for customers. Read more about using reports in EngageIP to send an email to your customer base here: KB Article #242
Moving Accounts Around In EngageIP
Sometimes the need arises to move a child account from one parent to another parent account. Or to make a particular parent account a child account of another parent. This function is quite easy simply by going to the tools tab on the account you want to move and using the ‘Make Parent’ and ‘Make Sub Account’ links.
Want to move a sub account from one parent to another? Here is an example of the process:
- On the account you want to move, click tools tab
- Click ‘Make Parent’ - you first make this a parent account.
- On the newly created parent, click ‘Make Sub Account’ (under tools tab)
- Select the parent account that you want this account under
- Click Save
For more information please see KB Article #312
BillSoft Account Level Taxation Options
Options have been added at the account level for BillSoft integration implementations to allow specific account level taxing and exemptions at Federal, State, County and City levels.
For more information on using these, please review KB Article #20
