Business Process Reference Guide
As a software trainer for Logisense, I have the advantage of traveling and meeting with customers who wish to benefit from our onsite training curriculum. While online training sessions prove to be a resourceful and modern alternative to corporate travel, nothing beats the time-honoured approach of face-to-face training. Whether training in the USA, Europe or Australia, one thing seems to ring true: in the process of training, I too learn from our customers . I learn about their wants, their needs and I also listen for hints of information that may prove useful in the further development of courseware and additional documentation to help guide our customers to reach their business and technical objectives.
Working with customers onsite to better understand how to reconcile their business processes with the many EngageIP Billing functions, I have had the exceptional advantage to understand their underlying needs. Hence the recent reference document development based on customer input: EngageIP Billing - Business Process Reference.
Given the robust nature of the EngageIP Billing application , many options are available to our customers who want to maximize the efficiency of their billing and OSS via process automation. The Business Process Reference takes a broad analysis of the IT processes involved with billing and OSS as well as the business activity and relationships between the two. Based on this analysis, it provides a scope of “what is possible” with the EngageIP Billing application thereby assisting our customers to lay the foundation for their unique business and technical objectives.
In developing this type of document, it is our intention here at LogiSense to provide tools to assist our customers in effectively using the EngageIP Billing application. Whether or not I have the good fortune to visit your company onsite, hopefully this document will assist your organization to realize it’s full billing and OSS potential by means of automating, optimizing, and simplifying the delivery of your IP services with EngageIP Billing.
Barbara Shackleton
Software Trainer / Application Specialist
Working with customers onsite to better understand how to reconcile their business processes with the many EngageIP Billing functions, I have had the exceptional advantage to understand their underlying needs. Hence the recent reference document development based on customer input: EngageIP Billing - Business Process Reference.
Given the robust nature of the EngageIP Billing application , many options are available to our customers who want to maximize the efficiency of their billing and OSS via process automation. The Business Process Reference takes a broad analysis of the IT processes involved with billing and OSS as well as the business activity and relationships between the two. Based on this analysis, it provides a scope of “what is possible” with the EngageIP Billing application thereby assisting our customers to lay the foundation for their unique business and technical objectives.
In developing this type of document, it is our intention here at LogiSense to provide tools to assist our customers in effectively using the EngageIP Billing application. Whether or not I have the good fortune to visit your company onsite, hopefully this document will assist your organization to realize it’s full billing and OSS potential by means of automating, optimizing, and simplifying the delivery of your IP services with EngageIP Billing.
Barbara Shackleton
Software Trainer / Application Specialist
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