LogiSense EngageIP Billing & OSS solution manages billing, rating, and provisioning of BluIPs’ Cloud-Based & Hosted PBX service offering

With the rapid migration to cloud-based communications for the SMB and LE markets alike, BluIP offers two major flagship products: BluIP Hosted PBX and BluIP SIP Trunking. BluIP Hosted PBX is a secure cloud-based PBX solution in which all business phones connect and operate off of their redundant and geographically-dispersed Broadsoft switches delivering voice solutions in a cloud-based, voice-as-a-service model. BluIP SIP Trunking consists of talk paths delivered to existing PBXs enabling businesses to convert legacy or IP-PBX into a more flexible and technically current solution.


To learn more about the partnership between BluIP and LogiSense and how both companies are looking forward to what the future holds as they continue to deliver exceptional customer experiences:

Click Here > BluIP and LogiSense Hosted PBX Solution Press Release

 

It is estimated that by 2015, the VoIP services market will peak at around $74.5 billion.

In today’s challenging economic times it’s not surprising that businesses are looking for ways to reduce expenses and save time. The surprising part or rather idea that they are choosing to outsource their communication systems bodes well for the telephony industry.

As a Hosted PBX reseller or a VoIP Service Provider, you not only have to deliver excellent quality of service, but also have to ensure a better, more engaging customer experience if you want to build brand loyalty.

As new business models have emerged due to the increase in mobile devices and how your customers communicate on a daily basis many service providers have had (forced) to implement multiple billing platforms in order to keep up with the evolving service provider environment.

If that wasn’t enough, today’s service providers are increasingly faced with a greater challenge — to deliver a more positive customer experience no matter what service the customer is using, what network they are on, or how they want to pay for their services –- all while ensuring that the process is seamless to your subscriber. Yikes!

But there is a hope…

In the past, back-office billing systems were looked at as systems that simply generated invoices. Today, savvy service providers understand that if you are not managing your business effectively with what have become indispensable business tools, then you are not running a successful profitable business.

The proper Billing and OSS system no longer lives in the back-office and forgotten, it has evolved and become the most sought-after solution that connects your subscribers – services – revenue – and network.

LogiSense understands that in order for you to successfully tap into the revenue potential and compete effectively in this marketplace, the correct Billing and OSS solution aimed to automate, optimize, and simplify the delivery of your hosted services must be at the heart of your network.

 

The EngageIP Billing/OSS solution for Hosted PBX Service Providers/Resellers

From voice service creation and classification to provisioning the service internally; importing CDR, UDR, or EDRs from multiple sources and rating to billing and invoicing/bill presentment; the EngageIP Hosted PBX Communications Billing system allows you to efficiently manage and accurately bill all aspects of end customer voice usage.

Request a demo of solution today by completing the form on the right!

 

We recently sat down with Chris Brown, Director of Technology at LogiSense to get his take on Hosted IP Services deployments in the Billing and OSS industry.


What new technologies/ features/ functionality do you see as critical to hosted IP services deployments?

Several prominent features and functionality to the Hosted VoIP, IP Communications market, which I would classify as mission-critical, are starting to take on an M2M flavor. Customers demand more direct control through which they can instantly “turn on” new features and services. Services providers are looking at ways to automate service delivery in order to accommodate this consumer need.

Also of note, is that several of our customers are looking at Unified Service delivery – especially as it relates to IP communications. Mobility and Unified Communications are becoming more important to service providers, which need to offer converged services that transfer seamlessly across multiple platforms.

 

What advancements does EngageIP address evolving hosted IP services market?

LogiSense developed its EngageIP Billing and OSS platform to truly empower service providers with a resource through which they could easily build service and package offering to gain more market share and enter markets quickly. EngageIP also offers a Full Set of API and Integration capabilities so that it can be integrated with other internal/external systems. Our Workflow Engine and Custom Code configurations allows service provider to quickly enter the EngageIP platform and introduce business process automation and service provisioning. What truly differentiates LogiSense is our track record of helping customers fully automate service delivery, who then subsequently reduce the need for large CSR support centers to perform activations, modifications, etc.


What value and level of importance should service providers place on rating and service assurance?

Rating and revenue assurance are high-value tools. Service providers who put in the effort to ensure they have accurate rating and apply revenue assurance functionality are often finding missing billable items by their carriers.


What do you see as the key technical differentiators that can make billing/OSS a revenue engine?

The key technical differentiators I see are implementation of automation. Billing and OSS systems that can automate service delivery can ensure that customers are all routinely activated, modified or terminated consistently in a matter of seconds – versus human initiated activations and modifications which can be prone to error and longer delivery times.

Also, billing/OSS provides operators with opportunities to mine their customers’ data to properly determine services that are growing. It also allows for (in the case of EngageIP) the ability to introduce new business models where the service provider can take advantage of the Billing/OSS system and potentially offer it as a value added service to their Wholesale and Agent partners.

Having a Billing and OSS system that is highly flexible and extensible – without the need for a custom solution – empowers service providers to focus on building their business without worrying about a billing solution that doesn’t fit their needs.