ERF Wireless Inc. (OTCBB: ERFB) Headquartered in League City is the parent company of Energy Broadband Inc., ERF Enterprise Network Services, ERF Wireless Bundled Services, ERF Wireless Messaging Services and ERF Network Operations. The company specializes in providing wireless and broadband product and service solutions to enterprise, commercial and residential clients on a regional, national and international basis.

“We needed a system to consolidate our operations onto a single Converged Billing System . The flexibility and reputation of EngageIP as a converged solution in the marketplace and outstanding customer support was pivotal to our decision to select LogiSense in supporting our growth strategy and ongoing success,” said Brian Cubley, Director of Operations, ERF Wireless Inc.

The EngageIP Converged Billing System will facilitate account management, billing, provisioning, customer self-care, work order management, and reporting all within a single platform allowing ERF Wireless to consolidate their disparate systems while keeping revenue streams accurate, operations lean, and minimize time to market of new products and services as the business scales.

“Service providers today are investing in solutions to differentiate themselves and address customer loyalty. With EngageIP, ERF Wireless will be able to react quickly to customer request and recognize additional revenue streams as they launch new services into the market quicker and more efficiently. We are pleased with the success of this partnership and look forward to supporting their growth now and in the future,” said Flavio Gomes, President/CEO, LogiSense


Read the full press release here:
ERF Wireless Selects LogiSense EngageIP Converged Billing System


LogiSense Corporation with its flagship software EngageIP Billing continues to innovate in the billing and OSS space. Further billing options have been added to the platform to provide flexibility of automated billing. Options have also been added to automate the management of invoices and to further improve performance during bill runs.

EngageIP continues to evolve and gain options to improve your business flows and to integrate more easily into your existing billing framework and reporting requirements.

Our knowledge base, which is replete with articles detailing every aspect of EngageIP Billing contains helpful and simple walk-throughs for billing processes, and training material. In addition, it provides information on all the latest features and improvements we are adding by way of release notes. New articles are added almost daily for new functionality or improved functionality.

If you have a particular billing process that is required to be in place, EngageIP Billing most likely has a method to accomplish that process in an automated fashion whether from existing functionality or by way of plugins which extend its functionality.

Feel free to contact us for information on what EngageIP Billing can do! Email or call 519 249 0508

Developers are constantly faced with technology choices, changes in frameworks, new versions of tools and product requirements, not to mention the race against products from competitors. That is why we’ve worked hard at LogiSense to select the best tools and the right fit for our team and yours.


The Tools That Deliver

We are proud to use the latest toolkit from Microsoft to equip our team. Visual Studio 2010 (and soon, 2012) keeps our developers productive and gives them the best development experience available on the market. It integrates seamlessly with the other tools in our chest and provides a great way to test and debug our code, ensuring our product meets and exceed our client requirements.

The latest frameworks have given us the opportunity to build out solutions for our customers that meet their growing and transforming needs:

• SQL Server – a fast and stable back-end that gives us scalability and performance in daily operations as well as reporting
• jQuery – lets us create responsive UI for our end-users and keep pages moving quickly which focusing on productivity
• Visual Studio – a development environment that puts the key tools in the right places to keep our team as productive as possible
• The .NET Framework – a solid collection of base classes, frameworks and libraries that let us assemble solutions more quickly than ever before
• Web Services – provide a product backing that allows for deep integration into external systems and other modules outside of our core product.


Patterns and Practices

Our core components are built from the essential building blocks of modern software development. We use concepts like dependency injection, composition, dynamic code compilation and have built out a great extension system that allows you to plug in c# or JavaScript code to extend the product even further. We use common patterns – like MVC – so that we can leverage the wide experience in the development community and recruit the best developers.

As we continue to advance our product we’re excited internally about the shift that Microsoft is taking towards open source and community-lead development. We are at a time where a community of developers can now be backed by a multi-billion dollar company for the greater development good. Projects like NuGet, the MVC Framework and even smaller ones such as SignalR are giving our developers opportunities to shine with novel approaches to common problems that in turn give our clients great competitive advantages.

We Are Listening

August 14th, 2012 | Posted by Micah Gallant

As businesses grow and software matures, often both will stagnate, ingenuity will stall and performance improvements will be set aside in favour of hardware enhancements.

We at LogiSense Corporation have been bucking that trend for years as we continually strive to improve all aspects of EngageIP. We aren’t resting on our laurels, nor are we waiting for hardware to speed up the ever expanding data sets of the companies that rely on EngageIP as their billing platform.

We stay on top of things in a number of ways.

For one, we ensure that our EngageIP billing platform performs optimally on the latest released MSSQL platforms and Windows operating systems. Through this we’re able to make use of the latest advancements in software and features from performance related items to reporting functionality and monitoring.

A second way that we stay on top is by improving the interface. This is separate from any hardware or software in general terms and it means that we continue to improve the interface according to our internal reviews and according to end user experience and suggestions. An example would be the layout of particular screens that would be used by CSRs. We are able to tweak these in an ongoing fashion to ensure they meet the needs of the individual company and to the broader use base of EngageIP. We can provide such updates via the regular release schedules and by built in flexible options such as page extensions and jQuery code.

A third way we ensure that the functionality is there that you need is via the API. We are regularly adding and improving the API methods available for use, again via internal reviews and recommendations and by end user request.

We at LogiSense encourage a two way communication on improvements and  feature requests. We are listening! If you have a feature request or question as to functionality, please feel free to let us know how we can make your business run more smoothly!

Sharing data is not a new concept in the technology world, in fact it really was the catalyst for creating the network in the first place. What is new is the increasing frequency in which machines are sharing data. This concept is called Machine-to-Machine, or M2M.

While the exact projections of just how massive M2M is expected to be varies depending on who you ask, most analysts are predicting growth rates of 30%-40% through to 2015. Despite the discrepancies on just how large M2M will get, one thing is for sure and that it is a hot market.

So we know (expect) M2M to become a bigger market over the next few years, so what? How is billing for M2M different than pervious IP based service offerings such as Data, Voice, Video, Subscription etc?  The key differentiator will be in the breadth of sectors offering services and the increased number of transactions that these services will bring.  It will not just be the telecommunication companies that will be taking advantage of this technology; health care, food services, entertainment, automotive, retail and many other industries will start breaking into the M2M world. Many of which already have.

M2M will be an approach of a lot of variety of service offerings, with high volume and low margins. Mobile operators that are accustomed to offering fixed rate or “All-You-Can-Eat” plans will have to prepare themselves for more detailed and complex billing if they want piece of the M2M pie. The ability to accommodate and monetize on this rapidly growing market segment will depend on whether the Service Provider’s back office systems are designed for this type of emerging technology. Their Billing and OSS platform should be configured to rate and bill for even the most complex service catalogues and high-volume data transaction.

This means many providers will have to adopt an ARPU business model specific for their M2M business that may not correlate with existing low volume high margin practices. This, again, is where the importance of having a capable backend network in place to accommodate the possibility of a dual business model becomes imperative. Having a system that can facilitate both sides as well as the increase in scalability, without the need for swivel chair management will be a major factor in ensuring success.

Extending the abilities of EngageIP and adding to its core functionality is often as simple as a page extension or a workflow. LogiSense provides many examples of code that you can plug-in to EngageIP to perform many different functions and can be easily customized to your organizations requirements.

Page Extension – 
At its basic level a script that runs on a specified page within EngageIP to affect forms on the page or add color to ticket lists or do other client side functions that enhance the ability and usability of EngageIP.

Workflows – A more advanced set of scripts that can be configured to trigger based off actions within the EngageIP interface or on a timed basis to perform some action either on a specific customer or on the database as a whole


Page Extensions:

Some examples of useful page extensions include the following:

  • Pre-populate dropdown lists or text boxes in EngageIP
  • Force specific dates or lock date fields when adding transactions
  • Colourize tickets list to set high priority tickets to RED, and lower priority tickets to another colour
  • Add iframe content to EngageIP – this is great for consolidating interfaces within one portal
  • Generate notification pop ups to warn admin users of missing data or to follow-up with customers

Workflows / Actions

Some examples of useful workflows include the following:

  • Provide the ability to provision out to an external system when an account is added
  • Automate the sending of a ‘thank you’ letter on successful payment during billing
  • Schedule database maintenance or reindexing
  • Disable bill runs when billing has completed
  • Auto enable a customer account on successful payment
  • Provide invoice due reminders prior to billing (advance notice of invoice)
  • Telecom usage alerts or notifications, automated sending of usage reporting – examples would include notifications to specific persons or emails when usage exceeds a specific amount in a specified period of time to control potential fraud issues or manage overages.
If you would like assistance adding one of these to your system or you have an idea or need for another kind of page extension, please feel free to comment below of contact us.

The most common question asked related to EngageIP is whether or not it integrates with particular third party applications or hardware. The requirement is to further integrate and consolidate operations and ideally manage all of your information systems and authentication systems from one interface. EngageIP accommodates this in a number of ways including XML import, data exporting, and specific direct integration with switches for example.

The following are a couple of examples on moving data in EngageIP Billing/OSS

How can I get data into EngageIP?

  • Data can be imported via XML. This includes packages, services, user accounts and system configuration. This functionality is extensive and efficient and works out of the box and requires nothing more than a spreadsheet and the interface utility to import your data.
  • There are specific and dedicated integration with Genband for example where tools are provided to interface with the switch and ensure EngageIP has all the billing data it needs to bill for users on that switch. Similar integration are available and can also be developed on request.
  • The third option is to use our API to get data in. Using the API as the middleman you can easily massage data to the format required by EngageIP and fully automate the processing through your own processes from any data source you may have.

How can I get data OUT of EngageIP?

  • Using reports in EngageIP, you can filter, group and print or export the data to CSV or XML for use with any other program or simply for audit / reporting purposes where the data is to be imported to another application for further diagnosis / review.
  • We have dedicated tools for example to export accounting data to programs like Quickbooks. These tools can be automated and will transfer data on a scheduled basis to your accounting application. Please ask for details if you’re interested in a specific type of data export.

These are were only a few examples of how you can get data in and out of EngageIP via ‘out of the box’ methods. We have a solution for virtually  any sort of integration you need and most can be implemented with ‘out of the box’ feature sets.


Flexibility and adaptability are key components for telecommunication companies to remain competitive in a market that is rife with competition. Being able to extend a billing system in order to streamline operations to meet business objectives is becoming more of a challenge for today’s service providers. Too often service providers don’t have tools that can adapt with the market quickly enough and are handcuffed by limitations of their Billing and OSS software.

In an industry known for change, Telecommunication companies must adapt on-the-fly in order to introduce new products, service offerings and innovation into the market. Having a non-responsive or outdated billing and oss software will only hinder innovation and dulls the competitive edge. Automation features that can eliminate the need for cumbersome manual process can reallocate time and resources towards more productive areas such as lead generation and product innovations.

Fortunately, there are tools that allow for billing automation, service provisioning, data mediation and invoicing. Robust systems can replace inflexible back-end operations and allow Service Provides to have the ability to create dynamic attributes. This can provide a self-serve platform where Service Providers can easily extend their operational software to meet their specific business needs. The importance of having the flexibility and control over a Billing and OSS software cannot be overstated, if your organization’s billing system cannot adapt with your business, it will have troubles meeting growth and adaptation challenges in the years to come.

Learn how EngageIP Billing and OSS Software can give you that competitive edge.


TMC, a global, integrated media company, has honored Logisense’s EngageIP Billing Solution with the 2011 INTERNET TELEPHONY Product of the Year Award. Watch the video.

“I am happy to grant LogiSense with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that EngageIP displays quality and innovation plus provides real benefits in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at LogiSense for their commitment to advancing IP communication technologies.”



LogiSense’s flagship product, EngageIP, is a comprehensive hosted IP Billing & OSS software platform that provides the power and flexibility to accurately manage customers and effectively handle all of the invoicing and operational procedures. The software contains a host of field-tested features and functionality that address every aspect of network usage administration requirements.

EngageIP is vendor neutral, developer-friendly and empowers customers to address multiple touch points of IP service delivery including billing, cost allocation, customer care, telecom rating and IP services delivery.

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998.