Designed to enable Communication Service Providers to quickly deploy flexible and powerful customer facing portals for enhanced customer experience and self-care.

In the past, service providers were restricted by pre-defined interface layouts that required additional customization and pro-longed turn-up times. ECP addresses this bottleneck head-on by taking advantage of reusable content components that are assembled within a flexible framework to deliver a complete and customized product to the end-user. This not only allows service providers to cultivate an enhanced customer experience, but also make flexibility and personalization more diverse.

In the following video interview, LogiSense’s Louie Conceicao (Marketing Manager) and James Chambers (Product & Community Development Manager) discuss the latest developments surrounding EngageCP, how it fits into the current ecosystem of existing customers and what’s coming down the pipe.

The announcement of ECP illustrates LogiSense’s understanding that solutions need to be shaped around the needs of customers and not limited to the capabilities of technology.

Content will be (is)  king in 2011 for service providers, predicts a Canadian-based billing and operational support software company. Flavio Gomes, CEO of Cambridge, Ont.-based LogiSense Corp., believes that this year telephone, cable and Internet providers will increasingly try to apply granular controls over their networks to charge for content where they can.

In Canada and elsewhere, “the plumbing wars are over,” he said, referring to the race to build faster wired and wireless infrastructure. Instead, using technology like deep packet inspection, providers will focus more on seeking new ways to monetize the networks.

“We strongly believe the world of ‘all you can eat’ is over,” he said, meaning allowing consumer subscribers to download unlimited amounts of data for a flat monthly fee. Instead, providers will try to leverage new telephony and entertaining services about to be rolled out, he said. “Network operators need to recoup the costs of their investments,” Gomes said, thanks to increasingly heavy data loads.

Rules by Canadian and U.S. telecom regulators allowing limited traffic management through will play a role in that, he said.

He believes last month’s proposed new network neutrality (net neutrality) regulations by the Federal Communications Commission will have a big impact in the U.S.

“It’s a big driver to how service providers will be charging and managing their usage of consumption-based elements of their networks,” he said. “Being able to predict where that path is going is important to us,” he added, “because our R&D efforts are premised on the fact that networks will be open.”

Larry Goldman, the head of telecom software research at Analysys Mason, a Chicago operations telecom research and consulting firm, agrees that for providers content is becoming increasingly important not only for strategy but also other concerns.

“Faster networks don’t make you put in a new billing system or a new customer care system,” he said. “New services like content does.”

The importance of content can be seen in Shaw Communications Inc.’s purchase of the Canwest Global TV network, which analysts say is an attempt to match the broadcasting interests of BCE Inc.’s Bell Canada and Rogers Communications.

The non-discrimination section of the Telecommunications Act, which the Canadian Radio-television and Telecommunications Commission (CRTC) says applies to both Internet and wireless traffic, has so far dampened service providers’ hopes of setting content-related fees.