ERF Wireless Inc. (OTCBB: ERFB) Headquartered in League City is the parent company of Energy Broadband Inc., ERF Enterprise Network Services, ERF Wireless Bundled Services, ERF Wireless Messaging Services and ERF Network Operations. The company specializes in providing wireless and broadband product and service solutions to enterprise, commercial and residential clients on a regional, national and international basis. “We needed a system to consolidate our operations onto a single Converge... [read more]

Designed to enable Communication Service Providers to quickly deploy flexible and powerful customer facing portals for enhanced customer experience and self-care. In the past, service providers were restricted by pre-defined interface layouts that required additional customization and pro-longed turn-up times. ECP addresses this bottleneck head-on by taking advantage of reusable content components that are assembled within a flexible framework to deliver a complete and customized product to the ... [read more]

ITEXPO 2013 Miami

January 14th, 2013 | Posted by Louie Conceicao in Uncategorized

ITEXPO 2013 Miami (January 30 – February  1, 2013)  offers a convergence of education, innovation, and networking. It’s  the only gathering where the entire community of communications and technology buyers, sellers, resellers, and manufacturers  meet to forge relationships and close deals. We’d like to hear from you on what you’re expecting from the show. Are you attending any collocated events? What new innovation are you hoping to see at this show? Which workshops are yo... [read more]

Designed to promote collaboration among EngageIP clients and deliver exceptional customer service. LogiSense, a global provider of Billing and OSS software, services, and solutions to the Telecommunications, Hosted Communications, Convergent, and Broadband industries is excited to announce the launch of the LogiSense Developer Community – DevComm – portal. LogiSense has always been a customer-driven company and offers a level of service recognized throughout the industry as exceptional. DevC... [read more]

I wrote a blog post on ensuring you actually understand the problem the customer is having as you try to solve a problem.  I am going to continue with a series of posts which will hopefully inspire you to delivering better customer service.   (My posts will tend to lean towards customer support/service in the software industry but typically will apply across the board) “Rich, what should I do in this situation?” If you’re a customer service manager, this is something you likely hear eve... [read more]

LogiSense is participating in the BroadSoft Connections 2012 conference in Phoenix Arizona as a  ‘Solutions Showcase Sponsor‘. A full team will travel down to participate in the show. LogiSense will demonstrate the EngageIP 8 platform integration with BroadWorks CDR mediation and Service Provisioning features. The innovative software caught the eyes and ears of Telephony Service Providers across North America last year and expects to do the same at this years show. ... [read more]

Let’s face it, if a customer is contacting you they are very likely coming to you with a problem.  This problem gives you the potential to find them a solution. They want your help.  Moreover, they need your help.  If they didn’t, they wouldn’t have contacted you.  First thing you need to do is determine the problem.  How can you solve the problem if you don’t know what the problem truly is?  Have you seen this scenario before? Customer e-mail: “Hello customer service team.... [read more]

LogiSense Corporation with its flagship software EngageIP Billing continues to innovate in the billing and OSS space. Further billing options have been added to the platform to provide flexibility of automated billing. Options have also been added to automate the management of invoices and to further improve performance during bill runs. EngageIP continues to evolve and gain options to improve your business flows and to integrate more easily into your existing billing framework and reporting req... [read more]

Developers are constantly faced with technology choices, changes in frameworks, new versions of tools and product requirements, not to mention the race against products from competitors. That is why we’ve worked hard at LogiSense to select the best tools and the right fit for our team and yours.   The Tools That Deliver We are proud to use the latest toolkit from Microsoft to equip our team. Visual Studio 2010 (and soon, 2012) keeps our developers productive and gives them the best de... [read more]

We Are Listening

August 14th, 2012 | Posted by Micah Gallant in General

As businesses grow and software matures, often both will stagnate, ingenuity will stall and performance improvements will be set aside in favour of hardware enhancements. We at LogiSense Corporation have been bucking that trend for years as we continually strive to improve all aspects of EngageIP. We aren’t resting on our laurels, nor are we waiting for hardware to speed up the ever expanding data sets of the companies that rely on EngageIP as their billing platform. We stay on top of thin... [read more]