Recently Roy Richardson and members of his team visited LogiSense. Listen to him talk about CaribServe’s decision to select LogiSense as their Billing/OSS and customer management partner.



The most common question asked related to EngageIP is whether or not it integrates with particular third party applications or hardware. The requirement is to further integrate and consolidate operations and ideally manage all of your information systems and authentication systems from one interface. EngageIP accommodates this in a number of ways including XML import, data exporting, and specific direct integration with switches for example.

The following are a couple of examples on moving data in EngageIP Billing/OSS

How can I get data into EngageIP?

  • Data can be imported via XML. This includes packages, services, user accounts and system configuration. This functionality is extensive and efficient and works out of the box and requires nothing more than a spreadsheet and the interface utility to import your data.
  • There are specific and dedicated integration with Genband for example where tools are provided to interface with the switch and ensure EngageIP has all the billing data it needs to bill for users on that switch. Similar integration are available and can also be developed on request.
  • The third option is to use our API to get data in. Using the API as the middleman you can easily massage data to the format required by EngageIP and fully automate the processing through your own processes from any data source you may have.

How can I get data OUT of EngageIP?

  • Using reports in EngageIP, you can filter, group and print or export the data to CSV or XML for use with any other program or simply for audit / reporting purposes where the data is to be imported to another application for further diagnosis / review.
  • We have dedicated tools for example to export accounting data to programs like Quickbooks. These tools can be automated and will transfer data on a scheduled basis to your accounting application. Please ask for details if you’re interested in a specific type of data export.

These are were only a few examples of how you can get data in and out of EngageIP via ‘out of the box’ methods. We have a solution for virtually  any sort of integration you need and most can be implemented with ‘out of the box’ feature sets.


Second time is (also) a charm for LogiSense as the  global provider of Billing and OSS software today officially re-launched services with old friend and Telecom provider, Simple Signal.

Headquartered in Dana Point, California, Simple Signal provides converged, video and data over broadband to small and medium businesses.

“When we purchased a smaller telecom company, we inherited an additional billing vendor,” said Dave Gilbert, CEO of Simple Signal. “We were already using LogiSense, but it seemed like an easier and cost-effective path to use the new vendor. Our assumption turned out to be incorrect.”

EngageIP, LogiSense’s flagship Billing and OSS solution, is a robust, comprehensive platform that delivers the power and flexibility to manage the dynamic needs of today’s service providers. EngageIP was in place at SimpleSignal from 2006-2010 when things were wound down.

“We had a great relationship with SimpleSignal. We understood their choice and nobody took the move personally,” said Flavio Gomes, President of LogiSense. “We believed in the strength of our product and team and stood ready if they needed us to step back in.”

Due to inflexible billing options and lengthy service rollouts with the new software, Simple Signal initiated a migration back to LogiSense’s EngageIP software. It was a tremendous success.

“We missed the power of the software and we missed the expertise and support LogiSense provided us,” added Gilbert. “They made our migration easier than we anticipated. We were pleased to realize that we will be billing with increased speed and accuracy which ultimately affects our bottom line.”

“It provides assurance that LogiSense is well-respected in our market,” added Gomes. “It’s not often a vendor gets a second chance. We’re seeing a true win-win.”

Flexibility and adaptability are key components for telecommunication companies to remain competitive in a market that is rife with competition. Being able to extend a billing system in order to streamline operations to meet business objectives is becoming more of a challenge for today’s service providers. Too often service providers don’t have tools that can adapt with the market quickly enough and are handcuffed by limitations of their Billing and OSS software.

In an industry known for change, Telecommunication companies must adapt on-the-fly in order to introduce new products, service offerings and innovation into the market. Having a non-responsive or outdated billing and oss software will only hinder innovation and dulls the competitive edge. Automation features that can eliminate the need for cumbersome manual process can reallocate time and resources towards more productive areas such as lead generation and product innovations.

Fortunately, there are tools that allow for billing automation, service provisioning, data mediation and invoicing. Robust systems can replace inflexible back-end operations and allow Service Provides to have the ability to create dynamic attributes. This can provide a self-serve platform where Service Providers can easily extend their operational software to meet their specific business needs. The importance of having the flexibility and control over a Billing and OSS software cannot be overstated, if your organization’s billing system cannot adapt with your business, it will have troubles meeting growth and adaptation challenges in the years to come.

Learn how EngageIP Billing and OSS Software can give you that competitive edge.


Many Telecom Service Providers offer wholesale services; managing multiple tiers of services for companies who operate disparate product catalogs – including your own – is no small undertaking. A common solution is to use a combination of automated and manual processes – and ultimately these methods prove to be unscalable.

Telecom Service Providers today are required to offer complex wholesale services to a myriad of resellers and residential outlets with its unique ability to separate service and product catalogs according to regional owners (Service Providers).

One company in Birmingham, Alabama who is well-versed in wholesale service offerings is Momentum. They have fine-tuned the complex process of managing residential, business and wholesale telephony to a range of Service Providers across the country. In doing so, Momentum has opened up entirely new markets with host of new service providers and partners.

The software solution in use at Momentum allows for a hierarchical configuration and service catalogs that can be created at specific tiers within a customer ‘tree’. Usage data, invoicing, billing and reporting are all contained and securely corralled within an owner-authority. Their solution allows virtually unlimited wholesale owner expansion as well as service expansion. The system makes it easy to report on all usage and billing for all wholesale accounts – making it easy to identify current and future profit points.

In order for Service Providers to be competitive in the Wholesale Billing market, a key component to a successful strategy is powerful Wholesale Billing Software. Considerations include secure segmentation between wholesale providers, robust mediation, flexible invoicing across wholesalers and the ability to offer segmented product catalogs.

If your organization is considering offering a wholesale model, due diligence should place significant weight on your Billing and OSS systems. Your customers, wholesalers and bottom line will reflect your decision.


We recently sat down with Chris Brown, Director of Technology at LogiSense to get his take on Hosted IP Services deployments in the Billing and OSS industry.

What new technologies/ features/ functionality do you see as critical to hosted IP services deployments?

Several prominent features and functionality to the Hosted VoIP, IP Communications market, which I would classify as mission-critical, are starting to take on an M2M flavor. Customers demand more direct control through which they can instantly “turn on” new features and services. Services providers are looking at ways to automate service delivery in order to accommodate this consumer need.

Also of note, is that several of our customers are looking at Unified Service delivery – especially as it relates to IP communications. Mobility and Unified Communications are becoming more important to service providers, which need to offer converged services that transfer seamlessly across multiple platforms.


What advancements does EngageIP address evolving hosted IP services market?

LogiSense developed its EngageIP Billing and OSS platform to truly empower service providers with a resource through which they could easily build service and package offering to gain more market share and enter markets quickly. EngageIP also offers a Full Set of API and Integration capabilities so that it can be integrated with other internal/external systems. Our Workflow Engine and Custom Code configurations allows service provider to quickly enter the EngageIP platform and introduce business process automation and service provisioning. What truly differentiates LogiSense is our track record of helping customers fully automate service delivery, who then subsequently reduce the need for large CSR support centers to perform activations, modifications, etc.

What value and level of importance should service providers place on rating and service assurance?

Rating and revenue assurance are high-value tools. Service providers who put in the effort to ensure they have accurate rating and apply revenue assurance functionality are often finding missing billable items by their carriers.

What do you see as the key technical differentiators that can make billing/OSS a revenue engine?

The key technical differentiators I see are implementation of automation. Billing and OSS systems that can automate service delivery can ensure that customers are all routinely activated, modified or terminated consistently in a matter of seconds – versus human initiated activations and modifications which can be prone to error and longer delivery times.

Also, billing/OSS provides operators with opportunities to mine their customers’ data to properly determine services that are growing. It also allows for (in the case of EngageIP) the ability to introduce new business models where the service provider can take advantage of the Billing/OSS system and potentially offer it as a value added service to their Wholesale and Agent partners.

Having a Billing and OSS system that is highly flexible and extensible – without the need for a custom solution – empowers service providers to focus on building their business without worrying about a billing solution that doesn’t fit their needs.


TMC, a global, integrated media company, has honored Logisense’s EngageIP Billing Solution with the 2011 INTERNET TELEPHONY Product of the Year Award. Watch the video.

“I am happy to grant LogiSense with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that EngageIP displays quality and innovation plus provides real benefits in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at LogiSense for their commitment to advancing IP communication technologies.”



LogiSense’s flagship product, EngageIP, is a comprehensive hosted IP Billing & OSS software platform that provides the power and flexibility to accurately manage customers and effectively handle all of the invoicing and operational procedures. The software contains a host of field-tested features and functionality that address every aspect of network usage administration requirements.

EngageIP is vendor neutral, developer-friendly and empowers customers to address multiple touch points of IP service delivery including billing, cost allocation, customer care, telecom rating and IP services delivery.

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998.


LogiSense EngageIP strives to be the best billing platform in the industry. To be the best, the software needs to be fast, flexible, robust and most importantly accurate. The first requirement is speed…

EngageIP can be easily scaled to handle your data and billing requirements whether it be on the telecom side of things or direct end user sales or service. The EngageIP solution manages this requirement through the use of MSSQL clustering services or replication on top of  a variety of technological options such as blade server installations and SAN data grids. Building on top of great industry standard Microsoft technologies such as ASP.NET, MSSQL and Windows Server operating systems ensures that EngageIP will be flexible for many years.

The second requirement is flexibility and EngageIP is well ahead of the pack regarding this. Through the use of additional customizable data sets attached to customer records, your company can collect, organize, manage and deliver information to all areas of your organization, whether that be your accounting team via reports, or delivering authentication information to your subscriber gateways. Regardless of the type or amount of information you collect, EngageIP has an efficient way to process it and present back to you or your customers.

Third is the robustness of the platform. Service Providers need a system that is stable, provides maximum up time and quick response to CSR or customer input. EngageIP simplifies and manages this again through great Microsoft technologies as well as efficient, well thought out design from the ground up. EngageIP is a proven platform performing consistently all over the world.

The fourth and most important aspect of EngageIP as a billing solution is its accuracy. EngageIP delivers accurate onetime or recurring billing for your customer base and its a proven solution for many companies in a wide range of end customer and internal billing deployments worldwide. Your billing solution just needs to work and thats what EngageIP is best at. Your billing, your way delivering customized billing and fully branded invoicing and collection.

If you would like to hear from some of our customers to see what they say about our product, we would be happy to provide examples of just a few of our many successful deployments. Please contact our sales team at and we will be happy to setup a visit or a call to get you the information you need to make a well informed decision on your next billing platform!

With 2012 upon us and concern about fragile economies around the globe, it’s critical that every penny spent by an organization is used to garner maximum benefit for that organization. Ensuring that your resources and workforce are used efficiently is also an issue of top importance when considering fiscal responsibility and sustainability.

The flexibility of EngageIP allows organizations to automate swivel chair operations and consolidate manual labour whether through the use of less paper or by improving customer turn up times. Ultimately this ensures satisfied customers and quicker return on payments.

Inherent embedded abilities within EngageIP will minimize customer support activities and advanced workflows can simplify reporting and decrease manual desk work.

An example case for custom reports and delivery might be to replace an existing process where sale details or device turn up details are exported from various systems into a Microsoft Excel worksheet which is then manipulated and formatted for delivery to the accounting department. This tedious and time consuming process can be replaced by the consolidation of data into EngageIP. From there it can then be formatted automatically through a saved list view and  scheduled to be delivered direct to the accounting department for review – all while ensuring accuracy of process and adherence to strict formatting guidelines provided by accounting personnel. This limits user error and eliminates a time consuming process.

For more detail on streamlining your business processes through the use of EngageIP and its automation abilities, please contact us at or call (519) 249 0508.

And from ALL of us at LogiSense, we wish you a happy and prosperous New Year!

Volume 8, No. 1

In October, LogiSense participated in the BroadSoft Connections 2011 conference in Phoenix Arizona as a  ‘Solutions Showcase Sponsor’. A full team travelled down to participate in the show…and it certainly was a worthwhile journey.

“BroadSoft Connections gives us a chance to not only showcase recent software enhancements, but allows us to reconnect with our customers and meet new players in the market,” said Marty Lachance, Director Marketing and Communications at LogiSense. “The industry continues to move through tremendous changes and will continue to do so in the coming two to three years. Billing and OSS are an integral part of BroadSoft Service Providers solutions.  We welcome the opportunity to demonstrate to the community that Billing and OSS are often the primary factor to rapid growth.”

LogiSense demonstrated the EngageIP 8 platform integration with BroadWorks CDR mediation and Service Provisioning features. The innovative software caught the eyes and ears of Telephony Service Providers across North America. The company also released the exciting news that it has partnered with Momentum (Birmingham, AL) to provide BroadSoft Billing and Rating services to its Wholesale and Retail divisions serving a large part of the United States.