In a recent global survey conducted by Accenture across various sectors (one of which was the telecommunications market), 93% of corporate executives surveyed said the long-term success of their company’s strategy depended on their ability to innovate. However, only 34% believe their company has a well-defined innovation strategy.

Among the leading failure to innovate reasons were:

  • Lack of customer relevance
  • Slow speed-to-market
  • Incorrect pricing of new products or services
  • Shortage of new or unique value propositions


When asked, less than one-fifth of Communications Service Providers (CSP) stated that they plan to introduce new products and services on a regular basis in order to satisfy customers and be competitive.

As Unified Communications and Convergence continues to blur the lines between competitors and collaborators it is becoming increasingly more important for today’s CSP to start defining a dedicated process and budget to bring larger scale innovation to market.

EngageIP Billing for Communication Service Providers (CSP) can help you overcome some of the innovation challenges above by allowing you to deploy a single charging and billing system that is flexible, integrated and converged.  Even your back-office functions like billing can benefit from innovation to be more customer-centric and capable of providing the digital products and services customers’ desire.

Nike Fuel Band (Credit: Nike)

In early 2012, Nike introduced FuelBand and Google announced its Glass Project… since then the global design and business community has exploded.

If it wasn’t difficult enough deciding which clothes to wear, in the future we may be faced with a new dilemma…

What wearable technology?

Whether you see yourself wearing an embedded technology accessory or not this latest sensor revolution will have a huge impact on our lives in the next 5-10 years.

Like the PCs of the past and mobile devices and tablets are doing today, wearable technology might just be positioned to be the next player in innovation. According to Credit Suisse, the market (approx. $4 billion today) could jump to $50 billion within 5 years.

Service Providers have good reason to be optimistic as this opens the door to new revenue opportunities…

  1. Increased demand for reliable mobile data services.
  2. Provide consumers with more valuable experiences via increased importance of Big Data.
  3. Partner with wearable technology providers to offer bundled data packages.
  4. Resell wearable devices along-side your current mobile offerings.

And the list goes on…

As a service provider or consumer, what are your thoughts on wearable technology?

(Image credit: Nike)

The new Wireless Code issued by the CRTC will allow Canadian consumers to cancel their mobile contracts after two years (even if they have signed on for a longer term) and also places caps on data overage and roaming charges, among numerous other things.

  • Applies to new wireless contracts beginning December 2, 2013
  • Requires wireless service providers to cap data overage charges at $50 for inside Canada and international roaming charges at $100 within a single monthly billing cycle.
  • Charges cannot be added without a consumer’s consent.


“We have been making a genuine effort over the past number of years to listen to our customers and respond with significant improvements. As a result, we already do a lot of what is in the new code,” said Ted Woodhead, Telus senior vice-president of federal government and regulatory affairs. “Telus believes that many aspects of this new code will give Canadians a strong and friendly set of protections.”


To learn more visit: Wireless Code: Bill shock, 3-year contracts, gone

The CRTC also says it plans to conduct a formal review of the Wireless Code within three years of its implementation.


Although the ruling might bode well for consumers and make them feel like they’ve gained a little more control… one question comes to mind…

Will we see an increase in smartphone prices?

The jury is still out on this but we’d love to hear your take on the ruling and possible price hike.


On Tuesday April 30 the team from LogiSense traveled to Toronto to cheer on the Toronto Blue Jays as they hosted the Boston Red Socks. The staff appreciation event was a grand success in team comradery as we helped cheer on the Jays to a 9-7 victory over the Red Socks.

IMG_0646 WP_20130430_024 WP_20130430_004 IMG_0658 IMG_0653

The agenda for the premier machine-to-machine (M2M) technology event has been announced by TMC and Crossfire Media.

The event which is scheduled for August 26-29, 2013, at the Mandalay Bay in Las Vegas, Nevada will be collocated with ITEXPO (one of the world’s largest and best attended communications and technology trade shows).

Although M2M Evolution will concentrate on specific M2M applications within the supply chain, energy, healthcare, and transportation sectors (which seem to be making the largest strides in the M2M movement) other verticals should be able to walk away with a better understanding of how to utilize M2M applications to drive innovation in their industries.

The full agenda is available on the M2M Evolution Conference and Expo website however, attendees will learn how the Internet of Things can be utilized to improve business processes, minimize risk, and drive additional revenue streams by visiting on of these featured sessions:

  • M2M Managing Energy Solutions
  • Big Data – Unique Ways M2M is Enabling the Enterprise
  • 4G LTE New Generation of M2M Applications
  • Beyond Traditional Internet of Things
  • Data Security and Privacy: A Holistic Approach

to the M2M Evolution Conference and EXPO is now open.

DID YOU KNOW? M2M connected devices are said to exceed mobile phones in the coming years with 1.3 billing connected devices by 2020!

LogiSense’s M2M Billing Solution is designed to accommodate and monetize on this rapid growing market segment by ensuring that service providers have the right back-office support system in place.
Our flagship product, EngageIP ensures that billing rating, mediation, provisioning, policy management, and customer self-care, stream seamlessly through one powerful conduit making business simpler to conduct for provider and client.

Are you planning to attend M2M Evolution? 
What sessions are you most interested in? 

We’d love to connect with you while at the show to discuss how you are utilizing the M2M opportunity to build your business.
Give us a call to contact us today to schedule an appointment.


LogiSense EngageIP Billing and OSS Platform and BillSoft EZTax combine to Consolidate Billing, Rating, Taxing, Service Fulfillment, and Customer Care for Roadpost Satcom Inc.

LogiSense Corporation, a global provider of Billing and OSS software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that Roadpost Satcom Inc., a Canadian leader in the distribution of mobile satellite products and services has chosen to deploy the LogiSense EngageIP Billing and OSS platform.

The project will automate and manage operational processes and business rules, improving product and service fulfillment reliability, billing, rating, invoicing, taxing, and customer self-care.

Read the full press release here: Roadpost Satcom Inc. Deploys LogiSense EngageIP Billing and OSS

LogiSense EngageIP Billing & OSS solution manages billing, rating, and provisioning of BluIPs’ Cloud-Based & Hosted PBX service offering

With the rapid migration to cloud-based communications for the SMB and LE markets alike, BluIP offers two major flagship products: BluIP Hosted PBX and BluIP SIP Trunking. BluIP Hosted PBX is a secure cloud-based PBX solution in which all business phones connect and operate off of their redundant and geographically-dispersed Broadsoft switches delivering voice solutions in a cloud-based, voice-as-a-service model. BluIP SIP Trunking consists of talk paths delivered to existing PBXs enabling businesses to convert legacy or IP-PBX into a more flexible and technically current solution.

To learn more about the partnership between BluIP and LogiSense and how both companies are looking forward to what the future holds as they continue to deliver exceptional customer experiences:

Click Here > BluIP and LogiSense Hosted PBX Solution Press Release


It is estimated that by 2015, the VoIP services market will peak at around $74.5 billion.

In today’s challenging economic times it’s not surprising that businesses are looking for ways to reduce expenses and save time. The surprising part or rather idea that they are choosing to outsource their communication systems bodes well for the telephony industry.

As a Hosted PBX reseller or a VoIP Service Provider, you not only have to deliver excellent quality of service, but also have to ensure a better, more engaging customer experience if you want to build brand loyalty.

As new business models have emerged due to the increase in mobile devices and how your customers communicate on a daily basis many service providers have had (forced) to implement multiple billing platforms in order to keep up with the evolving service provider environment.

If that wasn’t enough, today’s service providers are increasingly faced with a greater challenge — to deliver a more positive customer experience no matter what service the customer is using, what network they are on, or how they want to pay for their services –- all while ensuring that the process is seamless to your subscriber. Yikes!

But there is a hope…

In the past, back-office billing systems were looked at as systems that simply generated invoices. Today, savvy service providers understand that if you are not managing your business effectively with what have become indispensable business tools, then you are not running a successful profitable business.

The proper Billing and OSS system no longer lives in the back-office and forgotten, it has evolved and become the most sought-after solution that connects your subscribers – services – revenue – and network.

LogiSense understands that in order for you to successfully tap into the revenue potential and compete effectively in this marketplace, the correct Billing and OSS solution aimed to automate, optimize, and simplify the delivery of your hosted services must be at the heart of your network.


The EngageIP Billing/OSS solution for Hosted PBX Service Providers/Resellers

From voice service creation and classification to provisioning the service internally; importing CDR, UDR, or EDRs from multiple sources and rating to billing and invoicing/bill presentment; the EngageIP Hosted PBX Communications Billing system allows you to efficiently manage and accurately bill all aspects of end customer voice usage.

Request a demo of solution today by completing the form on the right!


All large telephone and cable companies that provide wholesale high-speed access services to independent service providers must now use a single billing model as a result of the latest ruling by the CRTC.

They must also offer the same rates for business and residential end-users alike.

This is in an effort to allow for a more straightforward billing process for independent service providers, where previously, certain large companies charged different rates under different billing models for wholesale and residential business services.

Furthermore, independent, high-speed Internet providers must now get a straightforward bill from the big telephone and cable companies with rates the regulator has set. As a result, some service providers will see significant reductions in the wholesale rates they pay to rent space on the large providers’ networks.

Even though the CRTC does not regulate Internet prices for consumers, it expects that the wholesale rates it has set will have a favorable impact on prices charged in the competitive retail market.

What are your thoughts on this ruling?


ERF Wireless Inc. (OTCBB: ERFB) Headquartered in League City is the parent company of Energy Broadband Inc., ERF Enterprise Network Services, ERF Wireless Bundled Services, ERF Wireless Messaging Services and ERF Network Operations. The company specializes in providing wireless and broadband product and service solutions to enterprise, commercial and residential clients on a regional, national and international basis.

“We needed a system to consolidate our operations onto a single Converged Billing System . The flexibility and reputation of EngageIP as a converged solution in the marketplace and outstanding customer support was pivotal to our decision to select LogiSense in supporting our growth strategy and ongoing success,” said Brian Cubley, Director of Operations, ERF Wireless Inc.

The EngageIP Converged Billing System will facilitate account management, billing, provisioning, customer self-care, work order management, and reporting all within a single platform allowing ERF Wireless to consolidate their disparate systems while keeping revenue streams accurate, operations lean, and minimize time to market of new products and services as the business scales.

“Service providers today are investing in solutions to differentiate themselves and address customer loyalty. With EngageIP, ERF Wireless will be able to react quickly to customer request and recognize additional revenue streams as they launch new services into the market quicker and more efficiently. We are pleased with the success of this partnership and look forward to supporting their growth now and in the future,” said Flavio Gomes, President/CEO, LogiSense


Read the full press release here:
ERF Wireless Selects LogiSense EngageIP Converged Billing System