IoT EvolutionJoin us at IoT Evolution 2016, the most vibrant Internet of Things (IoT) event of the year where you will learn how to leverage the power of the IoT to transform and move your business forward.

The premier IoT event gathers some of the world’s most innovative business leaders in the IoT ecosystem for exhibits, case studies, demonstrations, networking, and discussions around rising trends and strategic issues including efficiency, profitability, and customer experience that are affecting today’s service providers in the IoT marketplace.

Save the date and meet LogiSense in Ft Lauderdale for IoT Evolution 2016!

Take control of your service offerings today and proactively perform with the agility and accuracy required to stay relevant and vital in this time when the consumer dictates usage, be it individual, enterprise or M2M.

If you would like to meet with LogiSense and learn how we are helping service providers to monetize their service offerings please fill out the form below:

The Internet of Things (IoT) has essentially exploded over the past few years. Throughout this growth, the IoT has been asserted as the frontrunner for most hyped, most talked about, and most anticipated technology. As this hype continues, the innate value, and potential, of the IoT is becoming more fully realized. Conversely, it is no secret that traditional telco models are becoming more outdated and less profitable. The entire telco and technology industry are undergoing immense changes- with new players entering the market to potentially displace or bypass existing and established market leaders.

iot-opportunityThe question is simple- will telco’s be the proverbial dumb pipe or is there a value-add beyond being a provider of network bandwidth? Communications Service Providers (CSPs) strength lies    in their backend experience- from network connectivity, to billing, provisioning, revenue management, customer care and more. In this new IoT world, telco’s have an enormous opportunity of opening the door to becoming the aggregators of data and IoT enablers for enterprise applications, through strategic innovation.

Telco’s Sustainable Business Model

Many of the traditional telco giants have already begun to shift their power plays to reflect the evolution of the IoT era. For example, AT&T offers 2,300+ types of certified connected devices and claims to be a leader in the industry’s selection of fitness, smart locator and smart watch wearables. Verizon, on the other hand, has taken more of an industrial approach and, in addition to Smart City Solutions, offers Small Business Connected solutions for: Energy Management, Healthcare Monitoring, Cloud Services, Real-time Asset Tracking, Fleet Management, and more.

LogiSense customer Numerex, a single-source provider of IoT solutions, offers a Build Your Own M2M Solution option, as well as a large range of connected products to increase data analytics and improve function for a number of vertical markets, such as Waste Management, Energy and Utilities, Public Safety, Healthcare and Medical Devices and more.

These shifts into the IoT are far from minor; rather these service providers clearly are aware of the industry evolution and have begun investing in technologies in support of the future. Yet, while service providers may have a strong existing infrastructure that allows for immense opportunities for wide-scale implementation of connectivity, they need to take a look at their existing billing systems as those are often lacking the capability to accommodate and monetize on this rapidly growing market segment.

As service provider offerings shift from yesterday’s low-volume, high-value events to the high-volume, low-cost events of the IoT, average revenue per user (ARPUs) are shifting downward. To accommodate the IoT, accuracy and precision on an individual event will be paramount; inaccuracies can quickly add up over billions of events or usage data records. Service providers should be looking to upgrade their billing systems to enable the development of new business models that will maximize revenues in order to not just stay afloat, but to thrive as the IoT continues to grow.

iot

The New Norm: Freedom to Pay for What You Use

Potentially one of the most disruptive changes to the telco industry will be a shift to a more granular service model where consumers pay for what they use instead of discrete bundles. In just a few years, usage-based models have become more the norm rather than the exception. A widely shared example is the advent of Amazon Web Services (AWS). The AWS model is a simple pay-as-you-go pricing approach where customers only pay for what the need, when they need it. Enterprises, as they grow accustomed to the convenience of these new models of paying for services as they use them, are beginning to demand and expect them. CSPs must utilize these options and leverage them for their own service offerings.

Applying BSS Experience to Launch into the Future

The evidence is conclusive. If service providers take advantage of these vulnerable, beginning stages of the IoT revolution and couple that with their vast experience and the right back-office support systems, their value can become much greater than even in the most profitable telco days. Adapting quickly with automation, flexible integration, and an agility to bill for new business models based on the actual usage of any conceivable service will lead service providers to become the partner of choice for the Enterprise.

Considering new and innovative directions is a trend that may be wise to follow. The telco’s must play on their strengths- with decade upon decade of back office management and experience- positioning this in this new era is vital to continued and growing success.

IoT Smart Metering

According to new research from IDC, the worldwide Internet of Things (IoT) market will grow from US$655.8 billion in 2014 to US$1.7 trillion in 2020, with a compound annual growth rate (CAGR) of 16.9%.

As the Machine-to-Machine (M2M) and IoT markets continue this upward trajectory, one market with potential for strong growth is smart metering, which allows utilities to remotely monitor in real time or in intervals electricity or gas usage and conditions at a residence or business. In many regions, territorial and regulatory hurdles to enable smart metering have been cleared. The European Union (EU), in fact, has mandated that the majority of gas and electricity meters be replaced by smart meters by 2020, as part of a move to address the challenges of climate change and the scarcity of energy resources. In China, Chinese state-run utilities continued their rapid replacement of outdated basic electromechanical meters in 2014, and that work continued in 2015. In the United States, several states are also mandating smart meters, further driving growth in this segment.

In a typical smart meter scenario, smart meters collect usage data and transmit it to the supplier back office. From this data, customer bills may be calculated and suppliers can gain a more immediate and accurate view of the consumption of energy. A two-way communication channel is established between the supplier back office system and the end customers premises (panel, smartphone, tablet), sending usage and billing information detailing energy consumption in an understandable format. Mobile apps can enable customers to view their usage profiles in real time and amend their consumption behaviour to reduce overall costs.

M2M technologies are key to real-time monitoring and alerts that help control consumption and report issues. However smart these meters might be, they all require two things: connectivity to and support from a communications network, and a new approach to service enablement, billing and management of these micro-transactions. What was once a very manual process for utilities—sending a meter reader to check actual usage or guessing on estimated usage—is now simplified through real-time monitoring and reporting.

However, although M2M may have simplified a process and reduced labor costs, the process of handling all of these little pieces of data is far from straightforward. Utilities have two choices: invest in new billing and business process management (BPM) systems themselves, or partner with a third party, such as a competitive service provider (CSP) who already has a strong relationship with the customer. CSPs already have a quadruple play of services—telephone, broadband, video and mobile—that they bundle to the end user. Can they successfully add utility billing into this mix?

In theory, it would seem to make sense for CSPs to enter this market.

They are:

Already part of the smart meter food chain, so to speak, because they are utilised to connect the smart meter with the utility

Already have an established relationship with the user through the other services they offer

Starting to understand the unique requirements that M2M services bring to the table in terms of back-office systems.

It would seem to be a natural fit for utilities and CSPs to establish partnerships to maximise their strengths and their revenue. In Part 2 of this article, we’ll look at the challenges to making this a successful union and what’s truly needed in order to effectively engage with customers on smart metering.

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By: Flavio Gomes, CEO at LogiSense
As posted on: M2MNow The Global IoT News Source

real-time utilities rating and billing

Communications Service Providers (CSPs) have long been wanting to move past being a dumb pipe into a customer’s home. They’ve taken a hit from VoIP and mobile providers, who have cut into their voice revenues; over the top (OTT) players, who are trying to wrestle away their video and television revenue, and alternative internet providers, who have cut in on their broadband revenues.
Many are looking for new ways to generate new revenue, and finally overcome the dumb pipe mantra that has been bestowed upon them.

M2M communications—and more specifically smart metering—could help them bridge the gap. Smart metering, which allows utilities to remotely monitor electricity or gas usage and conditions at a residence or business in real time, has recently cleared significant territorial, regulatory and privacy hurdles to gain significant traction in regions such as the United States, Western Europe and China. CSPs already own the relationship with the customer, so it on paper at least make sense that they partner with utilities to take on the back-end support for smart metering and become the single-source vendor for residential services.

The scenario isn’t unprecedented: NTT DoCoMo latched onto an opportunity to move beyond offering telecom services and become the financial platform of choice for bill payment and outsourcing. The same—in theory—can be done for utilities, with CSPs offering billing as a service capabilities. In the past, utilities used to manage the entire supply chain, from power generation to distribution to selling to billing. Now they likely outsource the billing portion.

However, smart metering is going to put a whole new strain on legacy billing systems. If CSPs want a piece of the action from utilities, they need to embrace making changes in their billing systems and processes to effectively engage with customers at every stage.
These include:

  1. Providing an omnichannel experience—including mobile apps—to interact with customers across any device. One of the goals of smart metering is reduce electricity use. Customer need a medium through which to view their usage in real time, and then take an action to perform a remote connect/disconnect, or adjust payment options/methods on demand or in a scheduled manner from any channel (smartphone, desktop, tablet, telephone call).
  2. Understanding the impact of convergence. The convergence of mobile, the cloud and the Internet of Things makes the integration between apps, customer relationship management (CRM), enterprise resource planning (ERP), billing and rating a huge challenge, especially since different capabilities like reside in different systems (including inventory, billing, provisioning, usage, etc.). Providers need to look at their business process management in an end-to-end manner and consider consolidating under a single master system of record. This ensures that the information is captured in the most consistent manner and made available to the right people at the right time across any channel to support improved productivity and increased customer satisfaction at the lowest possible total cost of ownership.
  3. Providing a secure framework that provides proper authentication and authorisation to protect sensitive customer data.
  4. Utilising accurate, scalable real-time rating capable of scaling to support millions of connected devices that are sending usage data in real time. Two-way connectivity helps inform the customer of specific usage thresholds and the actions to be taken in real time. Emerging prepaid energy models should also be supported.
  5. Understanding what analytics will be important to this market. Billions of records will be generated from smart meters. How can this data be used to make a real difference in the energy sector?

CSPs have a real opportunity to be the partner of choice for utilities as they embrace smart meters. Will they overcome the challenges and embrace the model that can help make this a reality?

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By: Flavio Gomes, CEO at LogiSense
As posted on: M2MNow The Global IoT News Source

LogiSense is pleased to announce that it will be exhibiting at Broadsoft Connections 2014: Power Up, Broadsofts’ annual user conference that this year will take place on October 12-15, 2014 in Scottsdale, Arizona.

During the event at POD #43, LogiSense will showcase its Broadsoft Revenue Assurance module designed to synchronize service assignment changes between Broadworks and LogiSense EngageIP Usage Rating and Billing solution.

Some of the key highlights of the module include:

  • Daily review of service feature or service pack assignments to Enterprise/Groups in Broadworks
  • All Broadworks ‘In Use’ assignment changes recorded automatically in billing system to automate revenue assurance
  • Exception reporting for any orphaned services between Broadworks and billing system
  • Ability to run the module in simulation mode to see changes before they happen

 

LogiSense is once again demonstrating why they are the solution of choice when it comes to providing value to the Broadsoft Service Provider community. By ensuring that active licenses are all being accounted for and, most importantly, turned into revenue -struggling with license management is becoming a thing of the past.

Ron Ireland, SVP, CFO at Simple Signal

bss-telecom-cioreviewIn the annual list of CIOReview showcasing the 20 Most Promising Solution Providers for Telecom focused on offering BSS/OSS Solutions; LogiSense makes it to CIOReview’s 20 Solution Providers for Telecom list for its experience and expertise in telecommunications services. LogiSense is a global provider of Billing and Usage Rating software, services and solutions to the Telecommunications, Hosted Communications, Machine-to-Machine (M2M, IoT), Convergent, and Broadband Industries. – See more at: http://www.logisense.com/pr/cioreview-telecom.html

LogiSense Corporation, a global provider of Billing software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that TMC, a global, integrated media company, has named EngageIP Billing and Usage Rating as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.

Read the full announcement here: LogiSense Receives 2014 INTERNET TELEPHONY Product of the Year Award

Vero Beach, Fla.-based TruMobility has deployed the LogiSense EngageIP Billing and Usage Rating solution.

EngageIP will support the entire billing life cycle for TruMobility, including rating, mediation and invoicing of the company’s converged services, while laying what LogiSense says is a flexible and robust foundation for service innovation for accelerating future growth.

“After evaluating multiple vendors we found LogiSense uniquely capable in their ability to support the wireline and wireless components to our business. Moreover, they are flexible and willing to accommodate our unique business requirements.” said Marcus Coya, Vice President at TruMobility.

TruMobility is a provider of integrated mobile and cloud-based voice communication solutions.


Read the full press release here: 

TruMobility Deploys LogiSense EngageIP Billing Solution for their fully Converged Cloud Voice and Nationwide Cellular Communications Solution

LogiSense Corporation, a global provider of Billing software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that their flagship Billing and Usage Rating solution, EngageIP, has been selected by five new leading service providers across multiple verticals including; Cloud, Hosted PBX, Mobile, Defense/Security, and Machine-to-Machine (M2M) markets.

Read full press release here:
LogiSense Expands Customer Footprint with Successful Deployments of EngageIP Billing and Usage Rating Solution across Multiple Industries

Join LogiSense at BroadSoft Connections 2013: Go Beyond — [ Booth #12 ] — The event will be held on October 16-19, 2013 at the Hilton San Diego Bayfront, San Diego, CA.

 

With the ever growing demands of the “Always-On” user and the promise of Unified Communications promise now a reality, service providers

As we enter a new decade of our annual users’ conference, BroadSoft Connections, we remain steadfast in our commitment to our customers to provide the most innovative, real-time communications services, delivered over your broadband, IP-based networks. Through the power of our core communications platform UC-OneTM and our continued focus on the user experience, we’re ready to help you extend your hosted communications services beyond voice in order to not just meet but exceed the rising demands of your customers.

From our general sessions, to the individual breakout discussions, to our extensive live demonstration show floor, attendees experience numerous benefits of attending BroadSoft Connections, including: Hearing from subject matter experts the latest industry trends and technology advancements Participating in thought-provoking discussions about successful go-to-market strategies, including market segmentation packaging, messaging and fulfillment processes Time to network and collaborate with peers from our global customer base to hear how they are meeting the needs of their customers in their global markets

For additional details on the show please visit: Go Beyond with Broadsoft!